Mackenzie Mansfield
Ontario,NY
Summary
Professional with experience in providing exceptional service and support. Skilled in customer interaction, problem-solving, and multitasking. Strong focus on team collaboration and flexibility to adapt to changing needs. Known for reliability, effective communication, and achieving results in fast-paced environment. Demonstrated ability to enhance client satisfaction through effective communication and cross-functional coordination.
Overview
3
3
years of professional experience
Work History
401k Service Associate
Paychex Inc
12.2023 - Current
- Handled high-volume calls, effectively addressing client needs while maintaining professionalism.
- Managed client issues and enhanced satisfaction by ensuring a consultative approach and one call resolution.
- Collaborated with different team members to streamline processes and improve overall service efficiency.
- Assisted our chat team during year-end to ensure the needs of the clients chatting in are resolved in an efficient and timely manner.
- Assisted IRT in owning and processing their cases to ensure low case volume and timely case processing time.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints
Return Mail Temp
Paychex Inc
02.2022 - 09.2023
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
- Corrected invalid addresses and resolved customer issues within a timely manner
- Maintained records of invalid/bad addresses in a computer database system
- Learned how to navigate HRIS system
Education
Regents Diploma -
Webster Thomas
Webster, NY06.2022
Skills
- Customer support
- Patience and tolerance
- Complaint handling
- Cross functional coordination
- Client relationship building
- Multitasking and organization
Timeline
401k Service Associate
Paychex Inc
12.2023 - Current
Return Mail Temp
Paychex Inc
02.2022 - 09.2023
Regents Diploma -
Webster Thomas
Similar Profiles
Clarissa CarterClarissa Carter
Client Retention Specialist at Paychex IncClient Retention Specialist at Paychex Inc
Tasha FordTasha Ford
Talent Acquisition Partner at Paychex IncTalent Acquisition Partner at Paychex Inc
Raven McCrayRaven McCray
Payroll Specialist/Data Analyst at Paychex IncPayroll Specialist/Data Analyst at Paychex Inc