Mackenzie Martin
Hospitality
Orlando,FL
Summary
Outgoing VIP Cocktail Waitress with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service. Motivated Waitress with experience serving customers in busy, fine dining restaurants. Recognized for significantly increasing guest check averages by promoting appetizers, specialty items and unique wine selections. Collaborative, thoughtful team leader offering clear, comprehensive and supportive supervision. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
VIP Cocktail Waitress
The Robinson Cocktail Lounge
03.2021 - Current
- Served alcoholic and non-alcoholic beverages in bar environment.
- Greeted new customers, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Increased customer service ratings significantly through personable service.
- Collaborated with various team members to meet guests' requests.
Retail Sales Associate
Trophy Room Luxury Boutique
03.2021 - Current
- Greeted customers and helped with product questions, selections and purchases.
- Trophy room is a high end, retail boutique owned by Michael Jordan son, Marcus Jordan.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated shopping excursions with clients and hand-selected apparel, footwear, and accessories to complement body style, fashion choice, and overall appearance.
- Produced partial or complete wardrobe collections to support individual client objectives, spanning, modification to image, altered body style, updated professional appearance or special events.
Education
High School Diploma -
Olympia High School
Orlando, FL05.2020
Skills
- Patron Satisfaction
- Dish Preparation
- Price Memorization
- Table Setting Arrangements
- Bar Terminology
- Wine Pairings
- VIP Services
- Cleaning and Sanitization
- Bottle Service
- Liquor Sales
- Dining Area Maintenance
- Sales Strategies
Timeline
VIP Cocktail Waitress
The Robinson Cocktail Lounge
03.2021 - Current
Retail Sales Associate
Trophy Room Luxury Boutique
03.2021 - Current
High School Diploma -
Olympia High School
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