Mackenzie Martin
Savannah,GA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
6
6
years of professional experience
Work History
Barista
Starbucks
03.2023 - Current
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Promoted additional items with beverages, increasing store sales.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Laundry Aide
Bethel Lutheran Nursing Home And Rehabilitation
06.2022 - 04.2023
- Monitored customer laundry loads to reach proper wash cycle times.
- Reduced lost items by implementing an effective labeling system for client belongings.
- Developed strong relationships with customers through consistent attention to detail and commitment to high-quality results.
- Examined dried clothes to identify stains, tears and issues.
Assistant Manager
Albertsons Grocery Store
09.2019 - 06.2022
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Dental Assistant
Cadenza Family Dentistry
06.2018 - 09.2019
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Served as a liaison between the dentist''s office and local schools/community organizations creating awareness about oral healthcare.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
Education
High School Diploma -
Cottonwood High School
Salt Lake City, UT05.2018
Skills
- Customer Service
- Payment Processing
- Order Preparation
- Adaptable and Flexible
- Product Advertising
- Up-selling
Timeline
Barista
Starbucks
03.2023 - Current
Laundry Aide
Bethel Lutheran Nursing Home And Rehabilitation
06.2022 - 04.2023
Assistant Manager
Albertsons Grocery Store
09.2019 - 06.2022
Dental Assistant
Cadenza Family Dentistry
06.2018 - 09.2019
High School Diploma -
Cottonwood High School