MacKenzie Martinez
El Paso,TX
Summary
An organized and motivated customer service professional with over 8 years of experience in consumer relations. Aiming to use proven customer service background and communication skills to effectively fulfill the requirements of a position that will allow me to utilize my skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Retail Sales Associate
Michael's Arts & Crafts Store
El Paso , TX
05.2023 - Current
- Assisted customers with finding the right product for their needs.
- Promoted special offers and discounts to encourage additional purchases.
- Handled customer complaints in a professional manner.
- Completed transactions in an efficient manner while providing excellent customer service.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
Small Business Owner
Cuddle Bear Crafts
01.2016 - Current
- Launched and manage a successful online retail shop with an average of $15,000 in sales a year
- Market business through multiple channels including internet forums, social media, and personal networks
- Facilitate customer service needs regarding questions, complaints, fulfillment problems and product returns
- Continuously research products and manufacturers, customer relations etiquette, and online retail community best practices.
- Oversaw daily operations of small business including customer service and financial management.
- Negotiated contracts with vendors, suppliers and customers.
- Participated in local community activities to promote the brand's visibility and reputation.
Certified Nursing Assistant
CARE
10.2005 - 08.2006
- Provided high-quality patient care as an in-demand per-diem CNA within surgical, acute-care, rehabilitation, home-healthcare, and nursing-home settings
- Preserved patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing
- Responsible for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care.
Education
High School Diploma -
Some College (No Degree) - Nursing
Cisco Jr. College
Abilene, TXSkills
- Certified novell engineer
- Communication skills
- Customer relations
- Customer service
- Delivery
- E-commerce
- Inventory management
- Marketing
- Microsoft access
- Time Management
- Complaint Management
Timeline
Retail Sales Associate
Michael's Arts & Crafts Store
05.2023 - Current
Small Business Owner
Cuddle Bear Crafts
01.2016 - Current
Certified Nursing Assistant
CARE
10.2005 - 08.2006
High School Diploma -
Some College (No Degree) - Nursing
Cisco Jr. College