Summary
Overview
Work History
Education
Skills
Certification
Timeline
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MacKenzie McCullough

MacKenzie McCullough

West Palm Beach

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Sandwich Shop Server/Expo

Buccan
07.2024 - Current
  • Provided excellent customer service in a fast-paced restaurant
  • environment
  • Assisted in food preparation and assembly during peak hours
  • Handled cash and processed transactions accurately
  • Effectively communicated orders between kitchen and front of house staff
  • Collaborated with team members to ensure timely delivery of meals
  • Resolved customer complaints effectively to enhance guest satisfaction
  • Managed expo line during $12,000 sales day in 4 hours
  • Hosted in main restaurant and managed takeout on busy, high-volume days.

Hostess

Meat Market
01.2023 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Hors D' Oeuvres Service at special events
  • Used credit card machines to cash out customers.
  • Completed daily side work and opening and closing duties without fail.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Medical Records/Front Office Assistant

Neurology Headache and Pain Center
12.2021 - 01.2023
  • Managed and monitored medical records of Neurology patients; relayed information to doctors, nurses, office managers, and patients
  • Provided excellent and efficient service to attorneys, doctors offices, law firms, and government programs; communicated via email, telephone, or fax to fulfill customized requests/orders
  • Produced medical invoices and reviewed all documents to ensure the information was accurate and all policies and procedures were fully followed
  • Aided in customer billing and sending out patient statements; able to work with numbers and use a system effectively
  • Interpreted medical system , transferred files digitally, reviewed and completed insufficient medical records
  • Aided in any front office assistance the front desk supervisor or office manager needed.

Front of House Team Member

Water Sports Office Employee Shark Wake Park
07.2019 - 12.2019
  • Organized water sports equipment; Prepared all customers for their experience and ensured people of all ages safety
  • Managed and monitored customer collateral such as licenses, credit cards, wallets, car keys, etc
  • Provided recommendations to customers to guarantee customer satisfaction
  • Maintained the cleanliness and organization of the entire shop
  • Answered any and all questions from potential/regular customers while closely following company policies and guidelines.

Education

Associate of Arts -

Palm Beach State
Lake Worth
12-2024

High School -

Palm Beach Central High School
Wellington, FL
05.2021

Skills

  • Guest Experience Management
  • Reservation Documentation
  • Hors D' Oeuvres Service
  • Greeting and Escorting Guests
  • Billing and Invoicing
  • Inquiry Requests

Certification

Microsoft Word | June 2019 Microsoft Powerpoint | June 2019 Microsoft Excel| June 2019 Microsoft Excel Expert| June 2019 Mastered course in Outlook| December 2022 Mastered course in Windows| December 2022 Key Skills

Timeline

Sandwich Shop Server/Expo

Buccan
07.2024 - Current

Hostess

Meat Market
01.2023 - Current

Medical Records/Front Office Assistant

Neurology Headache and Pain Center
12.2021 - 01.2023

Front of House Team Member

Water Sports Office Employee Shark Wake Park
07.2019 - 12.2019

Associate of Arts -

Palm Beach State

High School -

Palm Beach Central High School

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MacKenzie McCullough