Dana Garner
Bozeman,US
Summary
Primarily an experienced restaurant associate with a proven track record of providing exceptional guest experiences. Rserving certified alcohol server in Montana. Skilled in guest experience management, dining customer service, and anticipating guest needs. Demonstrated ability to work in high-volume dining environments while maintaining a cool and adaptable demeanor. Proficient in menu memorization and cash handling. A natural leader with server, barista, expo, and barback training, as well as an easy personality and genuine love of interacting with people from all walks of life - hence the consistency of working in restaurants. Also an avid traveler and always open to learning and experiencing as much as possible, and eager about getting into many different fields of work.
Overview
3
3
years of professional experience
Work History
Expo/Server
Jam! Fusion
06.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
HOSTESS/BUSSER
Outback Steakhouse
03.2023 - 05.2023
- Escorted guests to proper tables or offered open seating options in bar and patio areas
- Monitored restaurant activity to determine seating and dining flow
- Engaged with guests to maximize satisfaction with food and service
- Took phone calls and scheduled call-ahead seating requests
- Cleaned and reset tables quickly and efficiently
- Worked on expo, preparing food to be visually appetizing before it reaches guests
DESK CLERK
Montana State University Housing
08.2022 - 10.2022
- Updated room status records on computerized tracking system regularly throughout shift
- Ensured that all special requests from guests were met promptly and courteously
- Checked in residents and guests
- Organized and distributed mail
- Handled check-outs of amenities kept behind the desk
SERVER
Havana's Resturant
05.2022 - 08.2022
- Greeted and accommodated guests, building positive experience from first interaction
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Used focus and memorization skills to keep track of tables and remember orders
HOSTESS/BARBACK
Shuckin' Shack Oyster Bar
06.2021 - 08.2022
- Greeted guests upon arrival and either led them to a seat or informed them of current wait time
- Handled waitlist, taking names to be added and texting and seating guests when it was their turn to be sat
- Noticed the status of guests in their meals to formulate accurate wait times
- Collected, washed, and restocked glass and barware for repeated use
- Restocked and organized spirits, beer, and wine in the bar area
- Serviced and maintained work area and cleaned and reset tables
HOSTESS/SERVER
Felix Cafe
11.2021 - 03.2022
- Handled phone calls and referred caller to appropriately handle the inquiry
- Monitored food and beverage levels to satisfy customer needs
- Memorized menu to help diners make informed meal choices
- Demonstrated ability to interact with customers in a friendly and professional manner
- Took to-go orders over the phone, prepared them and delivered them to guest upon arrival
SALES ASSOCIATE
The Mermaid Castle
05.2021 - 06.2021
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Met merchandising standards by keeping store stocked and products faced
- Performed cleaning tasks, keeping store neat and organized
- Utilized active listening techniques to identify customer needs and provided appropriate solutions
- Provided accurate information about products, prices and availability both in person and over the phone
Skills
- Guest Experience Management
- Server Training
- Barback Training
- Expo Training
- Barista Training
- High-Volume Dining
- Cash Handling
- Anticipating Guest Needs
- Cool Under Pressure
- Natural Leadership
- Adaptable And Flexible
Careerobjective - Professionalsummary
Experienced restaurant associate with a proven track record of providing exceptional guest experiences. Skilled in guest experience management, dining customer service, and anticipating guest needs. Demonstrated ability to work in high-volume dining environments while maintaining a cool and adaptable demeanor. Proficient in menu memorization and cash handling. A natural leader with server and barback training, as well as an easy personality and genuine love of interacting with people from all walks of life - hence the love of working in restaurants.
Travelling
Dreaming of backpacking accross the world, always eager for adventure and new experiences. Solo Backpacked Thailand in Fall, 2023. Taking opportunities to travel domestically whenever they arise, and living across the country from family has allowed for memories everywhere in the past few years. Life plans include visiting as many places as possible, all over the globe.
Skiing
Avid skiier in the winter, taking any and all opportunities to suit up and head to the mountain, whether that be backcountry or resort. Always trying to improve physically, with the ultimate goal of being impressive when executing the sport.
Timeline
Expo/Server
Jam! Fusion
06.2023 - Current
HOSTESS/BUSSER
Outback Steakhouse
03.2023 - 05.2023
DESK CLERK
Montana State University Housing
08.2022 - 10.2022
SERVER
Havana's Resturant
05.2022 - 08.2022
HOSTESS/SERVER
Felix Cafe
11.2021 - 03.2022
HOSTESS/BARBACK
Shuckin' Shack Oyster Bar
06.2021 - 08.2022
SALES ASSOCIATE
The Mermaid Castle
05.2021 - 06.2021
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