Mackenzie McCullough
Winter Haven,FL
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sorter/Cashier
Meals on Wheels Thrift Store
Winter Haven, Florida
12.2024 - Current
- Sorted incoming donations by type and condition for efficient processing.
- Organized donation areas to enhance cleanliness and accessibility for volunteers.
- Managed cash handling, balancing registers, and preparing deposits.
- Assisted customers with product selection through personalized recommendations.
- Maintained visually appealing merchandise displays to attract customers.
- Processed transactions accurately using point-of-sale systems and established cash handling procedures.
Key Holder
Fluent
Cape Coral, US
09.2023 - 06.2024
- Ensured operational readiness and security by opening and closing store daily.
- Managed cash handling procedures, maintaining accurate financial records.
- Collaborated with team members to foster a welcoming shopping environment.
- Assisted customers with product selection and efficiently resolved inquiries.
- Maintained inventory levels while organizing product displays for optimal presentation.
- Processed sales transactions and managed cash register operations.
- Verified customer identification for age-restricted items to ensure compliance.
- Supported training of new staff on operational procedures and customer service standards.
Assistant Store Manager
Hidden Treasures Thrift Store
Seffner, US
09.2022 - 07.2023
- Supervised daily operations to ensure efficient store functions and high employee productivity.
- Managed inventory levels and processed merchandise donations to maintain optimal stock.
- Priced and displayed merchandise effectively to maximize sales potential.
- Implemented visual merchandising strategies that improved product presentation.
- Processed customer transactions efficiently in a high-volume retail environment.
- Handled customer service inquiries and complaints promptly to enhance satisfaction.
- Completed opening, closing, and shift change functions to uphold operational standards daily.
Sales Lead
Orangetheory Fitness
Lithia, US
02.2022 - 09.2022
- Drove member sales through effective booking and leadership of tours.
- Assisted with customer service needs, ensuring prompt and professional resolutions.
- Developed promotional strategies to attract new members and boost engagement.
- Guided team members in achieving sales targets while enhancing overall customer interactions.
- Oversaw daily operations to maintain exceptional service quality for members.
- Maintained cleanliness of gym equipment and facilities to ensure a safe environment.
- Disposed of waste and recyclables per company guidelines to promote sustainability.
- Restocked cleaning supplies regularly to support operational efficiency.
Assistant Manager
Goodwill of Southern Indiana
Whitestown, US
10.2020 - 01.2022
- Oversaw day to day store operations
- Opened and closed store
- Counted cash drawers and coordinated change orders for employees
- Answered questions from customer and customers over the phone, email, and in person
- Trained new associates on company processes and procedures
- Coordinated schedules and assigned associates' shifts
Sales Associate/Cashwrap Specialist
Aéropostale
06.2017 - 05.2018
- Oversaw cash flow and register operations to ensure efficient financial management.
- Managed floor set updates to align with promotional strategies effectively.
- Trained new staff on register operations and fitting room protocols for improved service delivery.
- Assisted customers with product selections, providing tailored recommendations to enhance satisfaction.
- Coordinated backroom stocking with incoming shipments to optimize inventory levels.
- Maintained store appearance by organizing merchandise and upholding cleanliness standards.
- Led initiatives to foster customer satisfaction on the sales floor through proactive engagement.
Education
High School Diploma -
Durant High School
Plant City, FL05.2018
Some College (No Degree) - General Studies
Hillsborough Community College
Tampa, FLSkills
- Cash handling and management
- Point-of-sale operations
- Customer service
- Retail operations
- Team leadership
- Problem solving
- Team building
- Effective communication
- Attention to detail
- Organizational skills
- Interpersonal skills
Certification
- First Aid Certification
- CPR Certification
- Driver's License
Timeline
Sorter/Cashier
Meals on Wheels Thrift Store
12.2024 - Current
Key Holder
Fluent
09.2023 - 06.2024
Assistant Store Manager
Hidden Treasures Thrift Store
09.2022 - 07.2023
Sales Lead
Orangetheory Fitness
02.2022 - 09.2022
Assistant Manager
Goodwill of Southern Indiana
10.2020 - 01.2022
Sales Associate/Cashwrap Specialist
Aéropostale
06.2017 - 05.2018
High School Diploma -
Durant High School
Some College (No Degree) - General Studies
Hillsborough Community College