Mackenzie McIntyre
Concord,NC
Overview
4
4
years of professional experience
Work History
Customer Care Coordinator
Fight Back Performance and Recovery
Charlotte , NC
08.2026 - Current
- Greeted patients at physical therapy clinic front desk, managing check-in flow to optimize patient experience.
- Answered all communications in a professional manner and provided accurate information about services offered by the clinic.
- Scheduled and followed up on patient appointments, processed payments, and ensured accurate maintenance of patient files to enhance service efficiency.
- Collected and organized client information for intake and service records to streamline administrative processes.
- Handled various clerical responsibilities to ensure smooth office operations. such as faxing documents, photocopying materials and filing documents.
Physical Therapy Aide
Benchmark Physical Therapy
Concord, North Carolina
06.2026 - 08.2026
- Assisted physical therapists with patient treatments by setting up equipment, preparing patients for treatment and providing support throughout the session.
- Prepared hot packs, ice packs, and exercise tools to facilitate effective patient treatments
- Sanitized equipment and therapy tables for rehabilitation staff
- Documented patient visit notes to support treatment continuity and enhance care coordination
Student Aid
Howard University Sports Medicine Department
Washington, D.C
04.2023 - 01.2026
- Gained practical experience in injury prevention and management by providing first aid, applying taping and bracing techniques, and assisting with rehabilitative modalities like scraping, heat therapy, and electrical stimulation.
- Collaborated with athletic trainers and sports medicine professionals to evaluate and treat injuries sustained by athletes during practice and competition, contributing to effective recovery plans.
- Supported rehabilitation exercises, monitored athletes' progress, and documented injuries and treatment details to facilitate recovery.
- Enhanced skills in injury assessment and prevention, emergency care, and maintaining athlete safety in high-pressure environments.
Shadowing Student
The PHYT Collection
Washington, District of Columbia
06.2025 - 07.2025
- Learned various rehabilitation techniques and practices through observation of therapy sessions, improving knowledge of effective patient care.
- Gained practical insights into healthcare environment by shadowing professionals and understanding daily operations and patient interactions.
- Improved patient comfort during therapy sessions by providing attentive support. and understanding during sessions, fostering a supportive atmosphere.
Intern
Georgetown University Sports Medicine Department
Washington, District of Columbia
06.2024 - 08.2024
- Collaborated with sports medicine professionals to evaluate, diagnose, and treat sports-related injuries, ensuring timely recovery for athletes.
- Assisted in injury assessment and developed personalized rehabilitation programs, facilitating athlete recovery and enhancing overall performance.
- Gained hands-on experience in sports medicine practices, focusing on injury prevention and implementing effective rehabilitation techniques.
Education
Bachelor of Science - Sports Medicine and Biology
Howard University
Washington, DC05-2026
Skills
- Patient record management
- Data documentation
- Healthcare compliance
- Patient engagement
- Team collaboration
- Time management
- Problem solving
- Communication skills
- Professional communication
- Conflict resolution
- Dependability
Volunteer Experience
- Martha's Table, Contributed to addressing food insecurity and supporting underserved communities. Assisted in distribution of fresh produce, food, clothing, and essential supplies. Helped create a supportive environment and coordinated events like holiday meals and clothing drives.
- Howard University Alternative Spring Break, Participated in a week-long immersive service experience, collaborating with community organizations to address critical needs in education, poverty, environmental sustainability, and food insecurities. Engaged in hands-on service activities such as tutoring, mentoring, community clean-up, and organizing health workshops.
- Girls On The Run, Empowered young girls through physical activity and confidence-building lectures. Facilitated lessons promoting healthy habits and social-emotional skills. Assisted in organizing team meetings and mentored girls to set and achieve personal goals.
Timeline
Customer Care Coordinator
Fight Back Performance and Recovery
08.2026 - Current
Physical Therapy Aide
Benchmark Physical Therapy
06.2026 - 08.2026
Shadowing Student
The PHYT Collection
06.2025 - 07.2025
Intern
Georgetown University Sports Medicine Department
06.2024 - 08.2024
Student Aid
Howard University Sports Medicine Department
04.2023 - 01.2026
Bachelor of Science - Sports Medicine and Biology
Howard University