Mackenzie Menz
Asbury Automotive Group
Kennesaw,GA
7
years of professional experience
Motivated service advisor known for excellent communication and strong work ethic. Experienced in managing customer needs and optimizing service appointments to enhance satisfaction. Eager to leverage organizational skills to contribute to team success.
Work History
Service Advisor
5 Months- Assisted customers in understanding vehicle service needs and options.
- Coordinated service appointments to optimize workflow and customer satisfaction.
- Communicated effectively with technicians to relay customer concerns and service requirements.
- Maintained accurate records of service history and customer interactions in dealership software.
Orthodontic Assistant
1 Year 1 Month- Assisted customers in understanding vehicle service needs and options.
- Coordinated service appointments to optimize workflow and customer satisfaction.
- Communicated effectively with technicians to relay customer concerns and service requirements.
- Maintained accurate records of service history and customer interactions in dealership software.
Server
1 Year 9 Months- Provided exceptional customer service by attentively addressing guest needs and inquiries.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in food preparation and presentation, ensuring adherence to quality standards.
- Collaborated with kitchen staff to streamline order delivery process during peak hours.
Automotive Billing Specialist
3 Years 11 Months- Processed and reviewed billing statements for accuracy and compliance with company policies.
- Coordinated with dealerships to resolve billing discrepancies and ensure timely payments.
- Utilized accounting software to manage invoicing processes and track payment status.
- Assisted in the development of streamlined billing procedures, reducing processing time.
Server
1 Year 2 Months- Processed payments efficiently while accurately handling cash and credit transactions.
- Upsold menu items effectively, contributing to increased sales and customer satisfaction.
- Trained new team members on service protocols and operational procedures for consistency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
No Degree
High School Diploma
Skills
Customer service
Computer skills
Multitasking and organization
Vehicle assessment
Strong work ethic
Attention to detail
Excellent communication
Timeline
Service Advisor
Asbury Automotive Group
04.2026 - CurrentRead More
Server
Willie Rae’s Social House
07.2024 - 04.2026Read More
Server
Longhorn Steakhouse
07.2024 - 09.2025Read More
Automotive Billing Specialist
Asbury Automotive Group
05.2022 - 04.2026Read More
Orthodontic Assistant
Orthozone
08.2019 - 09.2020Read More
Kennesaw State University
No Degree
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Harrison High School
High School Diploma
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