MACKENZIE MOBLEY
North Wales,PA
Summary
Professional with experience in HR, data analysis, business operations, and client services. Strong background in working with people, solving problems, managing projects, and using data to support business decisions. Experienced in fast-paced environments that require strong communication, organization, leadership, and attention to detail.
Overview
7
7
years of professional experience
Work History
HR Assistant
KenzoPaige Consultants
Jenkintown, USA
09.2025 - 08.2026
- Managed recruitment processes to attract top talent aligned with diverse client needs, improving workforce quality.
- Managed employee records and maintained data accuracy in HR systems.
- Conducted training sessions to improve employee performance and ensure compliance.
Service Advocate
City of Philadelphia: City Council
Philadelphia, USA
10.2025 - 05.2026
- Assisted constituents with inquiries about city services and programs, enhancing understanding of available resources.
- Collaborated with team members to efficiently resolve service-related issues, enhancing overall service delivery.
- Managed case files and maintained accurate records to ensure timely follow-up actions.
- Educated community members on city council initiatives and resources, fostering community engagement.
Operations & Client Experience Manager
Mane-Line Hair Studio
Wyncote, Pennsylvania
05.2020 - 09.2025
- Managed daily business operations, streamlining scheduling, client coordination, and service delivery in high-volume environment
- Ensured client satisfaction by addressing inquiries and resolving issues promptly
- Served as primary contact for client inquiries in a busy office environment.
- Strengthened communication and problem-solving skills through direct client interaction
Patient Access Specialist
ASHE
Philadelphia, Pennsylvania
03.2021 - 08.2023
- Coordinated patient intake and scheduling to optimize operations in a high-volume healthcare setting.
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Educated patients on available services and procedures to promote informed healthcare decisions.
- Applied HIPAA privacy and security regulations while handling patient information.
Hostess/Server
Bonefish Grill Restaurants
Montgomeryville, Pennsylvania
09.2019 - 06.2020
- Greeted guests warmly, escorting them to tables and creating a welcoming atmosphere.
- Coordinated reservations and optimized seating arrangements to enhance service efficiency.
- Delivered exceptional customer service in high-volume and fast paced dining setting.
Education
Bachelor of Arts - Labor and Human Resources
Pennsylvania State University
PASkills
- Data Analysis and Reporting
- Microsoft Office/Google Workspace
- Process Improvement
- Project Coordination
- Leadership and Team Management
- Strategic Communication
- Stakeholder Engagement
- Recruitment and Employee Engagement
Timeline
Service Advocate
City of Philadelphia: City Council
10.2025 - 05.2026
HR Assistant
KenzoPaige Consultants
09.2025 - 08.2026
Patient Access Specialist
ASHE
03.2021 - 08.2023
Operations & Client Experience Manager
Mane-Line Hair Studio
05.2020 - 09.2025
Hostess/Server
Bonefish Grill Restaurants
09.2019 - 06.2020
Bachelor of Arts - Labor and Human Resources
Pennsylvania State University