Mackenzie Needham
Lynn,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Support Lead
Five Below
10.2018 - Current
- Managed a team of support professionals, fostering teamwork and setting performance goals.
- Provided technical expertise to resolve complex customer issues and facilitate smooth operations.
- Collaborated with cross-functional teams to identify areas requiring additional support resources or process improvements.
- Improved customer satisfaction by addressing and resolving support issues in a timely manner.
- Participated in company-wide initiatives aimed at improving overall operational effectiveness.
- Developed and maintained relationships with key clients, ensuring long-term customer loyalty.
- Mentored junior team members, providing guidance on best practices and professional development opportunities.
- Monitored systems in operation and quickly troubleshot errors.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Library Student Worker
University Of New Hampshire
09.2021 - 09.2022
- Improved library atmosphere by maintaining a clean and quiet environment conducive to study and learning.
- Reorganized shelving sections resulting in optimal space usage.
- Developed strong organizational skills through sorting returned items into proper categories for reshelving purposes.
- Enhanced library patron satisfaction by providing efficient and friendly customer service at the circulation desk.
- Supported research efforts, assisting students in locating relevant sources for their projects.
- Used library catalog system to assist patrons with locating books and other materials.
- Performed routine library services such as checking out books, periodicals and other materials.
- Answered telephone calls to provide information and directed questions to librarian.
Education
No Degree - Social Work
University of New Hampshire
Durham, NHHigh School Diploma -
Tecca Academy
Walpole, MA06.2021
Skills
- Team Management
- Training and coaching
- Customer Relationship Management
- Customer Service
- Teamwork and Collaboration
- Organizational Skills
- Friendly and Patient
- Cash handling
- Register balancing
Timeline
Library Student Worker
University Of New Hampshire
09.2021 - 09.2022
Support Lead
Five Below
10.2018 - Current
No Degree - Social Work
University of New Hampshire
High School Diploma -
Tecca Academy