Summary
Overview
Work History
Education
Skills
Timeline
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Mackenzie Ortiz

Corpus Christi

Summary

Accomplished leader with extensive experience at Walmart, adept in operations management and coaching. Excelled in enhancing team productivity and customer satisfaction through innovative strategies and a focus on performance improvement. Demonstrated expertise in problem-solving, merchandising, and organizational skills, driving significant business achievements and fostering a culture of excellence and safety.

Overview

8
8
years of professional experience

Work History

Homelines Team Lead

Walmart
05.2024 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.

Digital Team Lead

Walmart
02.2020 - 05.2024
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Assisted in recruitment to build team of top performers.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Generated reports detailing findings and recommendations.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

Fresh Stock 1 Supervisor

Walmart
01.2019 - 02.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Support Manager

Walmart
03.2017 - 01.2019
  • Managed daily operations to ensure smooth functioning of the support department.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.
  • Prepared employee schedules for maximum coverage during key hours.
  • Maintained up-to-date knowledge of industry trends, ensuring the support team remained well-versed in best practices.
  • Monitored customer service metrics and provided feedback to team members, upholding quality standards.
  • Enhanced team productivity by implementing effective project management tools and techniques.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Education

Del Mar College
Corpus Christi, TX
08.2015 -

Bellevue College
Bellevue, NE
08.2023 -

High School Diploma -

Taft High School
Taft, TX
05.2015

Skills

  • Customer Focus
  • Coaching and Mentoring
  • Performance monitoring
  • Performance Improvement
  • Workplace Safety
  • Operations Management
  • Product Management
  • Marketing knowledge
  • Problem-Solving
  • Attention to Detail

Timeline

Homelines Team Lead

Walmart
05.2024 - Current

Bellevue College
08.2023 -

Digital Team Lead

Walmart
02.2020 - 05.2024

Fresh Stock 1 Supervisor

Walmart
01.2019 - 02.2020

Support Manager

Walmart
03.2017 - 01.2019

Del Mar College
08.2015 -

High School Diploma -

Taft High School

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Mackenzie Ortiz