Mackenzie Paredez
Houston
Summary
Dynamic and results-driven professional with experience at Kroger as a Pickup Lead, adept at planning and training teams to enhance customer relations. Proven ability to adapt quickly and solve problems, ensuring efficient operations and exceptional service. Strong communicator with a focus on developing associates and driving business success.
Overview
5
5
years of professional experience
Work History
Pickup Lead
Kroger
08.2024 - Current
- Help Lead a Team of 14 associates to drive a exceptional customer experience for one of the fastest growing areas of the entire industry, Online Ordering.
- Write schedules to a forecast to balance a labor and profitable business as well as adjust to business changes, managing associates who have never worked before to someone seeking part time work.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed strong communication and organizational skills through working on group projects.
Restaurant Hostess
The Rusty Bucket BBQ & Tavern
06.2020 - 08.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Checked in with servers to confirm preparedness before seating customers.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Bachelor of Arts - Business Administration
University of Houston
Houston, TX01-2027
Skills
- Planning
- Interpersonal communication
- Problem-solving
- Self-Directed
- Training & Development
- Communication
- Customer relations
- Dependable and responsible
Timeline
Pickup Lead
Kroger
08.2024 - Current
Restaurant Hostess
The Rusty Bucket BBQ & Tavern
06.2020 - 08.2021
Bachelor of Arts - Business Administration
University of Houston
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