Shay Helderman
Bangor,MI
Summary
Dynamic professional with a proven track record at Meijer, excelling in customer satisfaction and team collaboration. Skilled in strategic planning and conflict resolution, I effectively enhance operational efficiency and foster a welcoming environment. My adaptability and strong communication skills drive exceptional guest experiences and support business objectives.
Overview
10
10
years of professional experience
Work History
Pickup Lead
Meijer
South Haven, MI
04.2025 - Current
- Enhanced customer satisfaction by resolving issues with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed to productive team environments by collaborating with coworkers to address product and service issues.
- Facilitated smooth operations by coordinating with other departments.
- Collaborated with management on developing strategic plans for achieving business goals.
- Aided Team Lead in managing routine service activities to enhance team efficiency
Service Coordinator
Meijer Inc
South Haven, MI
01.2021 - Current
- Provide outstanding support to team members and guests
- Utilize technology to complete tasks
- Create a welcoming experience to encourage returning guests
- Handle all forms of currency and manage transactions to ensure accuracy
- Ensure proper employee coverage for breaks, lunches, scheduled and unscheduled time off
Cashier/Customer Service
Meijer
South Haven, MI
05.2017 - Current
- Have been all over in service. Started as a cashier and self scan. Moved up to service desk. Currently am a full time service coordinator
Multi-department Associate
Meijer Inc
01.2016 - Current
- Familiar with stocking expectations and procedures
- Maintained secured products (e.g. in the Electronics department)
- Monitored inventory, product placement, and special displays
- Familiar with grocery and non-grocery procedures
- Service desk returns, customer issues, postal sales, lottery sales, hunting and fishing licenses at the service desk
- Supported other departments on an as-needed basis to maintain the customer experience and Meijer standards
- Provide consistent customer support with a positive attitude to provide guests with an exceptional experience
Stocker
Meijer
Warren, MI
08.2016 - 05.2017
- 3rd shift stock. Mostly focused on dairy but helped in gm and electronics
Education
High school diploma -
Bangor High School
Bangor, MISkills
- Critical Thinking
- Conflict management
- Collaboration & Teamwork
- Task Prioritization
- Cashiering
- Leadership
- Communication skills
- Service Coordinating
- Adaptability
- Project management software
- Customer Service
- Problem-Solving
- Cash Handling - Cash handling experience (3–5 years)
Timeline
Pickup Lead
Meijer
04.2025 - Current
Service Coordinator
Meijer Inc
01.2021 - Current
Cashier/Customer Service
Meijer
05.2017 - Current
Stocker
Meijer
08.2016 - 05.2017
Multi-department Associate
Meijer Inc
01.2016 - Current
High school diploma -
Bangor High School