Shay Helderman
Bangor,MI
Summary
Dynamic professional with a proven track record at Meijer, excelling in customer satisfaction and team collaboration. Skilled in strategic planning and conflict resolution, I effectively enhance operational efficiency and foster a welcoming environment. My adaptability and strong communication skills drive exceptional guest experiences and support business objectives.
Overview
10
10
years of professional experience
Work History
Pickup Lead
Meijer
04.2025 - Current
- Enhanced customer satisfaction by resolving issues with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed to productive team environments by collaborating with coworkers to address product and service issues.
- Facilitated smooth operations by coordinating with other departments.
- Collaborated with management on developing strategic plans for achieving business goals.
- Aided Team Lead in managing routine service activities to enhance team efficiency
Service Coordinator
Meijer Inc
01.2021 - Current
- Provide outstanding support to team members and guests
- Utilize technology to complete tasks
- Create a welcoming experience to encourage returning guests
- Handle all forms of currency and manage transactions to ensure accuracy
- Ensure proper employee coverage for breaks, lunches, scheduled and unscheduled time off
Cashier/Customer Service
Meijer
05.2017 - Current
- Have been all over in service. Started as a cashier and self scan. Moved up to service desk. Currently am a full time service coordinator
Multi-department Associate
Meijer Inc
01.2016 - Current
- Familiar with stocking expectations and procedures
- Maintained secured products (e.g. in the Electronics department)
- Monitored inventory, product placement, and special displays
- Familiar with grocery and non-grocery procedures
- Service desk returns, customer issues, postal sales, lottery sales, hunting and fishing licenses at the service desk
- Supported other departments on an as-needed basis to maintain the customer experience and Meijer standards
- Provide consistent customer support with a positive attitude to provide guests with an exceptional experience
Stocker
Meijer
08.2016 - 05.2017
- 3rd shift stock. Mostly focused on dairy but helped in gm and electronics
Education
High school diploma -
Bangor High School
Bangor, MISkills
- Critical Thinking
- Conflict management
- Collaboration & Teamwork
- Task Prioritization
- Cashiering
- Leadership
- Communication skills
- Service Coordinating
- Adaptability
- Project management software
- Customer Service
- Problem-Solving
- Cash Handling - Cash handling experience (3–5 years)
Timeline
Pickup Lead
Meijer
04.2025 - Current
Service Coordinator
Meijer Inc
01.2021 - Current
Cashier/Customer Service
Meijer
05.2017 - Current
Stocker
Meijer
08.2016 - 05.2017
Multi-department Associate
Meijer Inc
01.2016 - Current
High school diploma -
Bangor High School