Mercy Bond
Lexington,KY
Summary
Results-driven professional with a strong background in customer service and operations. Proven expertise in staff training, conflict management, and task delegation, ensuring efficient front-end operations and positive customer experiences.
Overview
3
3
years of professional experience
Work History
Pickup LEAD
Kroger
09.2025 - Current
- Excellent communication skills, both verbal and written.
- Selected to attend regional leadership conference focused on team management and operations strategy.
- Lead a 8+ team both independently and collaboratively.
- Maintained Performance Metrics
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed familiarity with Power BI and Outlook.
- Utilized company technology to track, manage, alter, or cancel orders.
- Supervised daily operations to ensure efficient order fulfillment and customer satisfaction.
Pickup Associate
Kroger
01.2023 - 09.2025
- Continually Reached metric goals in each 8 hour shift.
- Safeguarded company assets by verifying customer identification during the merchandise pickup process.
- Maintained open communication with customers, providing updates on order status when necessary.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Certified Associate in Project Management - Project Management
Project Management Institute
Online05-2026
High School Diploma -
Great Crossing High School
Georgetown, KY05-2023
Skills
- Customer service
- POS systems proficiency
- Sales strategy implementation
- Staff training and development
- Task delegation
- Staff supervision
- Employee scheduling
- Fraud prevention
- Time management
- Conflict management
- Operations
Timeline
Pickup LEAD
Kroger
09.2025 - Current
Pickup Associate
Kroger
01.2023 - 09.2025
Certified Associate in Project Management - Project Management
Project Management Institute
High School Diploma -
Great Crossing High School