Mackenzie Pietrowski
Toledo
Summary
Detail-oriented administrative assistant with a proven track record in customer service, data entry, and scheduling. Dedicated to optimizing workflows and enhancing operational efficiency.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Pugh Heating & Air Conditioning
Holland, OH
09.2021 - Current
- Coordinated scheduling for service appointments, enhancing operational efficiency.
- Managed customer inquiries, ensuring prompt and accurate communication.
- Assisted in processing invoices and billing, maintaining financial accuracy.
- Organized office supplies inventory, optimizing resource availability.
- Supported team members with administrative tasks, fostering collaborative work environment.
- Streamlined data entry processes, improving overall workflow efficiency.
- Maintained electronic records management system, ensuring compliance and organization.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
Customer Experience Coordinator
TJX Companies
Holland, OH
09.2016 - 06.2022
- Coordinated customer feedback initiatives to enhance service quality and satisfaction.
- Developed training materials for team members to improve product knowledge and customer interaction skills.
- Streamlined communication processes between departments to expedite issue resolution and improve efficiency.
- Analyzed customer data trends to identify opportunities for service enhancements and operational improvements.
- Mentored junior staff in best practices for addressing customer inquiries and complaints effectively.
- Implemented new tools for tracking customer interactions, resulting in improved response times and service consistency.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
- Trained new team members on company guidelines and best practices for exceptional customer service delivery.
Education
Associate of Science - Education
Owens Community College
Toledo, OH05-2021
High School Diploma -
Oswego High School
Oswego, IL05-2016
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft outlook
- File organization
- Customer relations
- Scheduling
Timeline
Administrative Assistant
Pugh Heating & Air Conditioning
09.2021 - Current
Customer Experience Coordinator
TJX Companies
09.2016 - 06.2022
Associate of Science - Education
Owens Community College
High School Diploma -
Oswego High School