MacKenzie Polakoff

I am a versatile banking professional who supports multiple branch locations by providing both teller and platform services. I am responsible for answering phone calls, delivering excellent customer service, processing financial transactions accurately, and assisting personal and business clients with a wide range of banking needs including account opening, maintenance, and product recommendations. I adapt quickly to different branch environments, ensure compliance with banking regulations, and help successfully maintain smooth daily operations while building strong customer relations.

As a Senior Bank Teller, I manage a high volume of daily customer transactions with accuracy and efficiency, including deposits, withdrawals, loan payments, and cash handling, while balancing cash drawers and ensuring compliance with banking policies and procedures. I provide excellent customer service by assisting account holders in person and over the phone, answering account-related questions, resolving concerns, and completing 30+ customer calls daily. My responsibilities include preparing and processing documents for bond redemptions and other account services while maintaining a high level of attention to detail. In a fast-paced banking environment, I consistently demonstrate professionalism under pressure, support branch operations, and build strong customer relations through effective communication and problem solving.

As a Culinary and Nutrition Specialist, I support the nutritional needs and well-being of residents by preparing, serving, and monitoring meals in accordance with dietary guidelines and individualized care plans. I assisted with meal service operations, maintained strict food safety and sanitation standards, and collaborated with staff to accommodate special diets and residents' individual needs. Over nearly three years, I developed strong skills in patient-centered care, time management, teamwork, and providing compassionate service while contributing to a positive dining experience for residents.