Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Mackenzie Pugh

Bunker Hill

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level sales and office positions. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

SALESPERSON

Sheetz
09.2019 - Current
  • Worked to build relationships with customers and built potential for additional sales.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Provided exceptional customer service, resulting in numerous positive reviews and referrals.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Set and achieved company defined sales goals.
  • Built relationships with customers and community to promote long term business growth.
  • Maintained current knowledge of evolving changes in marketplace.
  • Contributed to team objectives in fast-paced environment.
  • Trained new employees on customer service, money handling and organizing strategies.

TEACHING ASSISTANT

Winchester Public Schools
08.2023 - 05.2024
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.
  • Supported classroom activities, tutoring, and reviewing work.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Collaborated with fellow teaching assistants to create a consistent and supportive learning environment for students.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Assisted the lead teacher in developing comprehensive lesson plans tailored to individual student needs and abilities.
  • Fostered strong relationships with parents through regular communication about student progress, concerns, and achievements.
  • Managed classroom technology, enabling seamless integration of digital resources into teaching.
  • Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.

CNA

Winchester Medical Center
10.2020 - 02.2022
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Delivered individualized patient care by recording vital signs, documenting observations, answering call lights, administering treatments, and evaluating patient needs.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Upheld infection control and prevention policies across different patient-facing areas.

DIETARY AIDE

Evergreen Health and Rehabilitation
11.2018 - 07.2019
  • Kept all kitchen areas clean, tidy and free of hazards.
  • Served meals to residents in accordance with established schedules and dietary procedures.
  • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
  • Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace, ensuring timely meal production and delivery.
  • Collaborated with healthcare professionals to develop individualized meal plans based on patient needs, resulting in better health outcomes.
  • Adapted quickly to changes in dietary guidelines, ensuring compliance with latest health standards.

Education

High School Diploma -

Millbrook High School
Winchester, VA
06-2021

Skills

  • Customer service and care

  • Relationship building

  • Customer relationship building and engagement

  • Active listening, communication

  • Negotiation

  • Objection and complaint handling

  • Territory growth

  • Client service

  • Performance tracking, time management

  • Strategic planning and development

  • Staff training

Interests

  • Cooking
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Avid Reader
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Road Trips
  • Music
  • Gym Workouts
  • DIY and Home Improvement
  • Kayaking

Timeline

TEACHING ASSISTANT

Winchester Public Schools
08.2023 - 05.2024

CNA

Winchester Medical Center
10.2020 - 02.2022

SALESPERSON

Sheetz
09.2019 - Current

DIETARY AIDE

Evergreen Health and Rehabilitation
11.2018 - 07.2019

High School Diploma -

Millbrook High School

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Mackenzie Pugh