MACKENZIE QUEEN FELTON
Hickory,NC
Summary
Detail-oriented worker with knowledge of account management, customer service and collaborating with other departments. Willing to obtain a position utilizing my experience, skills and education.
Overview
13
13
years of professional experience
Work History
Processing Analyst
Transportation Insight
Hickory, NC
10.2024 - Current
- Analyzed transportation data to identify cost-saving opportunities and enhance operational efficiency.
- Communicate directly with customers for customer issues.
- Ensure issues are addressed immediately and appropriate parties are informed for on-time and proper resolution.
- Analyzes and reviews carrier freight bills for rating accuracy along with processing weekly customer invoicing for assigned accounts
- Maintained, collected, and input information into database system.
- Developed comprehensive reports on logistics performance metrics for strategic decision-making.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Inside Sales Management
Innovative Ink, Inc.
Hickory, NC
08.2023 - 08.2024
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Managed a high-performing inside sales team to exceed company targets and quotas consistently.
Embroidery Tech
Innovative Ink, Inc.
Hickory, NC
08.2023 - 08.2024
- Managed time effectively while working on multiple projects simultaneously, meeting all required deadlines.
- Trained new team members on embroidery techniques and machine operations, improving overall team efficiency.
- Assisted customers with customizing designs to suit their specific needs, leading to high levels of satisfaction and repeat business.
Production Manager
CDG Brands
Hickory, NC
08.2022 - 08.2023
- Managed multiple projects concurrently, ensuring timely completion.
- Increased overall productivity and proposed effective solutions when needed.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Managed internal operational standards and productivity targets.
- Resolved issues quickly to maintain productivity goals.
Business Owner
BrahmaGraphx Inc.
Hickory, NC
02.2015 - 08.2022
- Company Overview: We were a small local business that created & provided custom logos, window decals, car tags, T-shirts, embroidery, and apparel.
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Trained and motivated employees to perform daily business functions.
- Developed comprehensive marketing strategies to enhance brand visibility and customer engagement.
Sales Rep/Production Manager/Customer Service
BrahmaGraphx, Inc.
Hickory, NC
01.2013 - 08.2022
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Developed working relationships with internal and external customers while assisting with account management duties.
Education
Bachelor's - Business Major With Background in Photography
Appalachian State University
Boone, NC12-2012
High School Diploma -
St. Stephens High School
Hickory, NC06-2008
Skills
- Project management
- Account Management
- Customer Service Management
- Good Organizational skills
- Attention to Detail
- Excellent Communication skills
- Reliable, Flexible and Adaptable
- Microsoft office / Excel Proficiency
- Time management
- Team collaboration and leadership
- Marketing and communications
- Photography skills
Timeline
Processing Analyst
Transportation Insight
10.2024 - Current
Inside Sales Management
Innovative Ink, Inc.
08.2023 - 08.2024
Embroidery Tech
Innovative Ink, Inc.
08.2023 - 08.2024
Production Manager
CDG Brands
08.2022 - 08.2023
Business Owner
BrahmaGraphx Inc.
02.2015 - 08.2022
Sales Rep/Production Manager/Customer Service
BrahmaGraphx, Inc.
01.2013 - 08.2022
Bachelor's - Business Major With Background in Photography
Appalachian State University
High School Diploma -
St. Stephens High School