Mackenzie Rak
Summary
Compassionate individual with established experience providing support to students and others. Also organized and dependable, as well as successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
School Program Assistant
YMCA Of The North
09.2023 - Current
- Improved student engagement by incorporating extracurricular activities and real-world examples into program content.
- Managed daily administrative tasks to ensure efficient program operations and timely completion of objectives.
- Maintained accurate records of student attendance, performance, and behavioral issues to support data-driven decision-making processes.
- Enforced rules and instructions to maintain discipline.
- Developed strong relationships with parents, providing consistent communication about their children''s progress and accomplishments.
- Organized field trips to enhance students'' educational experiences and supplement classroom learning.
Resident Assistant
University Of Wisconsin-River Falls
08.2023 - Current
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
- Organized social events for residents to foster a sense of community and belonging, resulting in increased resident retention.
- Collaborated with campus security to maintain a safe living environment for all residents.
- Developed educational programs focusing on topics such as time management, study habits, and stress reduction techniques to promote academic success among residents.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Ensured compliance with university policies by regularly reviewing updated regulations and conducting thorough training sessions for fellow Resident Assistants.
- Attended, participated, and contributed to weekly staff meetings addressing resident needs.
Summer Program Assistant
YMCA Of The North
06.2023 - 08.2023
- Enhanced student experience by organizing and implementing engaging summer program activities.
- Assisted in the planning and execution of field trips, ensuring a safe and educational experience for all participants.
- Collaborated with fellow staff members to develop creative program content tailored to specific age groups and interests.
- Managed daily schedules and logistics, resulting in a well-organized and smoothly-run program.
- Ensured a safe environment by enforcing program rules and addressing any behavioral issues promptly.
- Contributed to an inclusive atmosphere by fostering positive relationships among diverse participants.
- Addressed participant needs effectively through attentive observation and timely intervention when necessary.
- Maintained accurate records of attendance, incident reports, budget expenditures-ensuring compliance with organizational guidelines.
Sales Associate
Kwik Trip
06.2021 - 08.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Retail Sales Associate
HomeGoods
12.2019 - 06.2021
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
Education
Bachelor of Science - Elementary Education
University of Wisconsin - River Falls
River Falls, WI05.2026
High School Diploma -
Andover High School
Andover, MN06.2022
Skills
- Public speaking
- Scheduling appointments
- Record keeping
- Event planning
- Group facilitation
- Child safety awareness
- Multitasking capabilities
- Team collaboration
- Problem-solving abilities
- Special education knowledge
- Student engagement
- Field trip coordination
Timeline
School Program Assistant
YMCA Of The North
09.2023 - Current
Resident Assistant
University Of Wisconsin-River Falls
08.2023 - Current
Summer Program Assistant
YMCA Of The North
06.2023 - 08.2023
Sales Associate
Kwik Trip
06.2021 - 08.2023
Retail Sales Associate
HomeGoods
12.2019 - 06.2021
Bachelor of Science - Elementary Education
University of Wisconsin - River Falls
High School Diploma -
Andover High School
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