Mackenzie Rant
Bay City
Summary
Healthcare professional with five years in patient access and emergency department operations, recognized for enhancing patient service and workflow efficiency. Expertise in Epic electronic health records and training staff during critical integration efforts. Aiming to apply strong operational and leadership skills to drive excellence in healthcare administration.
Overview
8
8
years of professional experience
Work History
Admitting Representative
My Michigan Health
Midland
01.2022 - Current
- Coordinated patient registration, appointment scheduling, insurance verification, and financial clearance for outpatient laboratory, radiology, and emergency department patients to ensure seamless patient access.
- Utilize the Epic electronic health record (EHR) system to manage patient registration, documentation, order verification, and workflow processes while ensuring accuracy and HIPAA compliance.
- Collaborated with providers, clinical staff, and ancillary departments to resolve registration and workflow issues, enhancing patient service in fast-paced healthcare environment.
- Assisted with training emergency department registration staff during hospital integration efforts, leveraging strong Epic knowledge and workflow expertise.
- Review, locate, and transcribe provider orders to support timely patient care and continuity across multiple departments.
Representative
Mclaren Bay Region
Bay City
01.2019 - 01.2021
- Managed patient admissions, registration, and insurance verification in a fast-paced hospital setting while providing compassionate, efficient service to patients and their families.
- Maintained accurate patient records using electronic health record (EHR) systems and coordinated with providers and multidisciplinary healthcare teams to ensure seamless patient care.
- Assisted with onboarding and training for registration workflows, enhancing departmental processes and ensuring quality patient service.
Education
Master of Healthcare Administration -
Southern New Hampshire University
Manchester, NH05-2026
Bachelor of Science - Human Recourse Management
Southern New Hampshire University
Manchester, NH08-2024
Skills
- Electronic health records expertise
- Compliance with HIPAA regulations
- Patient flow management skills
- Financial clearance coordination capabilities
- Insurance billing processes
- Scheduling appointments efficiently
- Onboarding and training facilitation
- Customer support and service
- Microsoft Office proficiency
Awards
National Society of Leadership and Success
Timeline
Admitting Representative
My Michigan Health
01.2022 - Current
Representative
Mclaren Bay Region
01.2019 - 01.2021
Master of Healthcare Administration -
Southern New Hampshire University
Bachelor of Science - Human Recourse Management
Southern New Hampshire University