Mackenzie Raske
Summary
Highly motivated, and goal oriented. Excellent communication, and personable skills. Talented in gathering, analyzing and defining business requirements to understand operations, needs and expectations. Excited by new challenges and seeking a position where exceptional business skills are put to good use.
Overview
10
10
years of professional experience
2016
2016
years of post-secondary education
Work History
Customer Retention Specialist
First Premier Bankcard
02.2023 - Current
- Reduced churn rate by developing personalized retention strategies for high-risk clients.
- Established strong relationships with key accounts, fostering loyalty and long-term client retention.
- Trained junior team members, boosting overall department performance and service quality levels.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Adhered to appropriate legal scripting when required.
- Delivered prompt service to prioritize customer needs.
Administration Assistant
Billion Auto
08.2018 - 01.2023
- Interacted with customers by phone, email or in-person to provide information.
- Executed record filing system to improve document organization and management.
- Verified accuracy of business records by consistently updating customer information.
- Maintained clean reception area to promote positive, professional environment for clients.
- Processed invoices and expenses using accounting system to facilitate on-time payment.
- Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system.
- Prepared itemized statements, bills or invoices and recorded amounts due for items purchased or services rendered.
Executive Assistant
Weller Brothers LLC
05.2017 - 08.2018
- Created expense reports, budgets and filing systems.
- Maintained accurate and complete documentation for all financial department procedures.
- Evaluated employee and recorded in QuickBooks, expense reports and verified accuracy.
- Monitored the status of accounts receivable and payable to facilitate efficient processing.
- Reviewed GL entries and assessed accuracy.
- Provided extensive clerical and administrative support to department staff.
- Followed up with customers to collect information and verify details.
- Prepared documents, reports and presentations using excel spreadsheets and Powerpoint.
Sales Associate
Scheels
09.2014 - 01.2018
- Work primarily in the women's athletic and fashion department.
- Prepare merchandise for sales floor.
- Greet customers entering the store to ascertain what each customer wants or needs.
- Ask open-ended questions to assess customer needs.
- Recommend, selected and helped locate and obtain out-of-stock product based on customer requests.
- Provide ongoing guest service, including giving fashion advice.
Education
Associate of Applied Science - Business Administration
Southeast Technical Institute
Sioux Falls, SD12.2016
Skills
- Problem solver, interested in obtaining best results in any situation handed
- Trustworthy, active worker who exceeds at building trusting relationships with customers and co-workers
- Analytical, charismatic and confident with speaking to groups and giving presentations Communicates opinions and ideas verbally and assuredly
- Results driven with excellent planning, detail oriented and organizational skills
- Hard working, and productive, with a solid work ethic who strives for excellent results in successfully completing tasks
- Accounts receivable
- Administrative support
Timeline
Customer Retention Specialist
First Premier Bankcard
02.2023 - Current
Administration Assistant
Billion Auto
08.2018 - 01.2023
Executive Assistant
Weller Brothers LLC
05.2017 - 08.2018
Sales Associate
Scheels
09.2014 - 01.2018
Associate of Applied Science - Business Administration
Southeast Technical Institute
Similar Profiles
Pam MoraPam Mora
Customer Care Call Center at FIRST Premier BankcardCustomer Care Call Center at FIRST Premier Bankcard
FRANK FORMANFRANK FORMAN
Sales Manager at Premier BankcardSales Manager at Premier Bankcard
Anne PalmerAnne Palmer
Collection Customer Service Representative at Premier BankcardCollection Customer Service Representative at Premier Bankcard
Cecelia NavaCecelia Nava
Customer Retention Specialist at 1-800 ContactsCustomer Retention Specialist at 1-800 Contacts
Ashley GunterAshley Gunter
Customer Retention Specialist at ADT SecurityCustomer Retention Specialist at ADT Security