Alijah Medina
Orlando,FL
Summary
Customer-focused professional with proven track record of exceeding customer exceptions and provided exceptional service. Excellent communication skills, with the ability to quickly develop rapport with customers and resolve complex service issues. Skilled in Microsoft and help desk software to effectively manage customer accounts with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Customer Retention Specialist
DIRECTV
12.2021 - 07.2023
- Enhanced customer satisfaction by addressing and resolving complex issues promptly.
- Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business.
- Actively listen to customers, handled customer concerns quickly.
- Provided excellent customer care by responding to request, assisting with product select and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
Assistant Store Manager
Chevron
01.2020 - 08.2021
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Maintained positive customer relationships by responding quickly to customer service inquires.
- Managed open and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
High School Diploma -
Colonial High School
07.2020
Skills
- Customer Service Experience
- Outstanding Interpersonal Skills
- Retention Strategies Knowledge
- Problem Solver
- Call Management
- Critical Thinking
- Product Knowledge
Additional Information
- References available upon request.
Timeline
Customer Retention Specialist
DIRECTV
12.2021 - 07.2023
Assistant Store Manager
Chevron
01.2020 - 08.2021
High School Diploma -
Colonial High School