Mackenzie Ratcliffe
Slocomb
Overview
5
5
years of professional experience
Work History
Customer service representative
Adcomm
08.2016 - 07.2019
- Customer service representative for third party retailer, Direct TV: cancel/reschedule customer appointments when requested; troubleshoot customer’s equipment after installation, and provide information regarding the package they chose. Order processor: input information from prospective customer to process credit check then establish account for customer and complete their order for service per their requested requirements.
- Supervisor: Kristopher Blevins-Customer Service 850-380-3724
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Alorica
04.2015 - 08.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Customer Service Representative for Verizon - assisted Verizon customers with issues pertaining to their telephone and/or their service with Verizon utilizing an on-line data base information retrieval system.
Customer Service Representative
Alorica, Inc.
07.2014 - 12.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Customer Service Representative for Verizon - assisted Verizon customers with issues pertaining to their telephone and/or their service with Verizon utilizing an on-line data base information retrieval system.
- Supervisor: Luciana Gamble 678-322-5003
Education
Certified Nursing Assistant program - undefined
Saads’ Healthcare
Mobile, ALConversational Spanish, Level 1 & 2
University of South Alabama
Mobile, AL04.2013
Word 2007 Essentials & Intermediate
Mobile Technical Institute
08.2011
GED - undefined
State of Florida
Palm Coast, Florida05.2011
High School - undefined
Baker High School
Mobile, Alabama05.2009
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Conflict resolution
- Scheduling
- Appointment scheduling
- Order processing
- Data collection
- De-escalation techniques
- Building rapport
- Technical support
Timeline
Customer service representative
Adcomm
08.2016 - 07.2019
Customer Service Representative
Alorica
04.2015 - 08.2015
Customer Service Representative
Alorica, Inc.
07.2014 - 12.2014
Certified Nursing Assistant program - undefined
Saads’ Healthcare
Conversational Spanish, Level 1 & 2
University of South Alabama
Word 2007 Essentials & Intermediate
Mobile Technical Institute
GED - undefined
State of Florida
High School - undefined
Baker High School
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