Mackenzie Ray
Oregon City,OR
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Admitting Registrar
Insight Global
Milwaukie , OR
08.2024 - Current
- Performs pre-admitting activities.
- Receives bookings from physicians
- interviews patients before admission to obtain required information and to explain hospital policies
- Screens insurance information to identify patients needing preadmission approval from third-party payors.
- Greets patients and conducts patient interviews to obtain required information and signatures
- Answers daily inquiries regarding admitting procedures, hospital regulations and services; refers inquiries to appropriate person or department elsewhere in the hospital when necessary
- Ensured compliance with HIPAA regulations governing the release of confidential patient information.
- Entered patient data into electronic health record system according to established protocols.
- Maintained accurate records of all admissions activity in accordance with departmental standards.
Customer Service Specialist
Sleep Technologies
Clackamas, OR
02.2023 - Current
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered incoming customer inquiries regarding product and service information.
- Maintained patient/client privacy and followed HIPPA guidelines
- Schedule patients visits and answer pre-appointment questions, including but not limited to billing and insurance verification.
Education
High School Diploma -
Oregon City Senior High School
Oregon City, OR06-2013
Some College (No Degree) -
Lane Community College
Eugene, ORSkills
- Customer Retention
- Complaint resolution
- Customer Order Management
- Report Generation
- Emotional intelligence
- Patience
- Attention to detail
- Teamwork
Timeline
Admitting Registrar
Insight Global
08.2024 - Current
Customer Service Specialist
Sleep Technologies
02.2023 - Current
High School Diploma -
Oregon City Senior High School
Some College (No Degree) -
Lane Community College