Mackenzie Redding
493 Bradley ST, East Haven
Summary
Compassionate and patient-focused Medical Assistant known for high productivity and efficiency in task completion. Possess specialized skills in clinical procedures, patient scheduling, and EHR. Excel in communication, teamwork, and problem-solving to enhance patient care and support healthcare teams.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Medical Assistant/Coordinator
Southern New England Ear Nose & Throat
New Haven
01.2023 - Current
- Assist providers in daily activities
- Room patients and get vitals
- Confirm medications and allergies accurately
- Clean and sterilize instruments and rooms
- Autoclave
- Aquire scans from outside doctors offices
- Schedule patients to receive their results
- Coordinate pickup of sleep machines
- Schedule follow ups with patients
- Walk patients through sleep exams
- Document and code paperwork after sleep exams
- Assist during in office procedures such as sinuplasty, myringotomy, biopsy, FNA, face life, eyebrow lift & bleph.
- Coordinated patient scheduling and maintained accurate patient records, enhancing workflow efficiency and reducing appointment wait times.
- Assisted healthcare providers with patient examinations and procedures, ensuring a high standard of patient care and safety.
- Managed inventory of medical supplies and equipment, optimizing stock levels to support uninterrupted clinical operations.
- Educated patients on treatment plans and medication instructions, fostering understanding and adherence to prescribed therapies.
- Implemented electronic health record (EHR) updates, improving documentation accuracy and streamlining patient information retrieval.
- Trained and mentored new staff on office procedures and patient interaction, contributing to a cohesive and knowledgeable team.
- Developed and maintained relationships with patients, promoting a supportive environment focused on their health and well-being.
- Collaborated with interdisciplinary teams to coordinate patient referrals and follow-up care, enhancing continuity of care for patients.
- Organized patient scheduling, including scheduling follow-up visits with physicians.
- Ordered laboratory tests, imaging studies, medications, and other supplies needed for patient care.
- Took responsibility for ensuring that all HIPAA regulations were followed regarding patient privacy rights.
- Developed protocols for handling emergency situations within the clinic setting.
- Acted as a liaison between providers and insurance companies when resolving issues related to payment or coverage eligibility.
- Prepared patient charts and medical records for upcoming appointments.
Bartender, Waitress, Kitchen staff
Giovanni's Restaurant
01.2017 - 03.2020
- Started working there as a waitress, eventually trained to bartend and work along side the head chef.
- Communication, efficiency, friendliness
Retail Associate
Tj Maxx
01.2015 - 01.2016
- Assisted in maintaining a well-organized sales floor, ensuring product availability and enhancing customer shopping experiences.
- Restocked merchandise on shelves efficiently to ensure product availability and enhance customer experience.
- Maintained cleanliness of store facilities, ensuring a safe and inviting shopping environment for customers.
- Resolved customer inquiries promptly, enhancing satisfaction and fostering loyalty through effective communication and problem-solving.
Education
BLS Certification - CPR/AED For Adults And Infants
National CPR Foundation
02.2026 - 02.2028
Criminal Justice
University of New Haven
West Haven, CT 05.2016 - 01/2018
CNA certification -
East Haven High School
07.2012 - 06.2016
Skills
- Excellent customer service
- Medical background
- Patient care
- Vital signs assessment
- Medication reconciliation
- Instrument sterilization
- Organized
- EHR updates
- Patient scheduling
- Inventory management
- Procedure assistance
- Patient relationship management
- Efficient
- Laboratory test ordering
- First aid and CPR
- Autoclave operation
Languages
English
Timeline
BLS Certification - CPR/AED For Adults And Infants
National CPR Foundation
02.2026 - 02.2028
Medical Assistant/Coordinator
Southern New England Ear Nose & Throat
01.2023 - Current
Bartender, Waitress, Kitchen staff
Giovanni's Restaurant
01.2017 - 03.2020
Criminal Justice
University of New Haven
05.2016 - 01/2018
Retail Associate
Tj Maxx
01.2015 - 01.2016
CNA certification -
East Haven High School
07.2012 - 06.2016