Mackenzie Rivera
Johnson City
Summary
Compassionate Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Adaptable to quickly learn new concepts and skills. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Nursing Assistant
UHS Wilson Medical Center
Johnson City
06.2025 - Current
- Assisted nursing staff in delivering quality patient care, ensuring comfort and safety for all patients.
- Monitored vital signs and reported changes to nursing staff, contributing to timely interventions and improved patient outcomes.
- Maintained cleanliness and organization in patient areas, promoting a safe and hygienic environment for patients and staff.
- Demonstrated respect and regard for dignity of patients, families and fellow employees to promote professional, responsible and courteous environment.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Implemented fall prevention techniques as specified in plan of care.
- Provided companionship to patients, monitored their emotional well-being, and offered reassurance when needed.
- Provided assistance to medical staff during tests, treatments and emergency procedures.
- Reported environmental risks or equipment malfunctions to supervisor.
Sales Associate
Oakdale Pizza
Johnson City
04.2024 - 08.2025
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Collaborated with team members to ensure timely preparation of food orders, enhancing overall service speed.
- Monitored food safety standards by adhering to hygiene protocols and maintaining cleanliness in the work area.
Education
Associate of Science - Health Sciences
SUNY Broome Community College
Binghamton, NY 08.2024 - 02.2026
High School Diploma -
Johnson City High School
Johnson City, NY 09.2020 - 06.2024
Skills
- Customer Needs Assessment
- Sales Development
- Contract Preparation
- Product Sales
- Customer Service
- Multitasking Abilities
- Team Management
- Patient care
- Vital sign monitoring
- Fall prevention
- Patient assistance
- Emotional support
- Team collaboration
- Environmental safety
- Relationship building
- Healthcare ethics
- Light housekeeping
Timeline
Nursing Assistant
UHS Wilson Medical Center
06.2025 - Current
Associate of Science - Health Sciences
SUNY Broome Community College
08.2024 - 02.2026
Sales Associate
Oakdale Pizza
04.2024 - 08.2025
High School Diploma -
Johnson City High School
09.2020 - 06.2024