MacKenzie Rogers
Glen Rose,USA
Summary
Experienced Account Executive with 10 years of proven results in supporting high-performing teams. Seeking a business development role to optimize operations through effective marketing strategies and drive initiatives that consistently surpass business objectives. Committed to developing emerging leaders and fostering a culture of excellence, as well as cultivating strong business partnerships.
Overview
10
10
years of professional experience
Work History
Patient Advocate Instructor
Anointed Hospice
11.2024 - Current
- Responded to patient concerns and questions with compassionate and knowledgeable service while mentoring two junior marketers
- Provided emotional support to patients and families during challenging medical situations, fostering trust and building rapport
- Closely monitored mentees and educated on hospice philosophy
- Enhanced patient satisfaction by addressing concerns and providing information on healthcare rights and options
- Brought new and exciting ideas to the table to make the position more effective
- Educated patients on available resources and community programs, increasing their access to needed services.
Director of Palliative Transitions
Freedom Hospice
09.2020 - 04.2022
- Provided education and built rapport with families regarding the hospice care
- Maintained current and built new accounts for the company through routing and staying consistent with my previous training
- Networking with other agencies to be certain that our patients are in understanding with the hospice philosophy and giving them the best option
Patient Advocate
Ally Home Health
01.2018 - 09.2020
- Business development for the DFW area which included building new accounts and bringing them on board
- Trained and mentored a new maketer to healthcare
- Keeping existing accounts accountable for sending referrals
- Assisted in networking events and onboarding new marketing materials
- Established relationships with community partners which improved access for underserved populations
Hospice Specialist
Kindred Hospice
03.2017 - 10.2017
- Educate physicians and staff about the benefits of hospice for their current/prospective terminally ill patients
- Built and maintained relationships with current and new facilities such as nursing and rehabilitation centers and assisted living facilities
- Meet with families and patients to explain the hospice process and philosophy, and be a resource to them throughout their journey
- Exceed monthly goals and boost team morale during company meetings
Account Executive
Family Care Of Texas
09.2015 - 10.2016
- Consistently stayed up to date on the upcoming changes in the home health field regarding Medicare
- Overcome obstacles, and work through the sales process to gain trust, and receive business
- Follow up with physicians, and keeping them informed on their patients that are on service with our agency, also while asking for business consistently
- Trained a fellow Account Executive from another branch to be successful in his territory
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty with our company and services
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for patients
- Every patient is different
Education
High School Diploma -
Duncanville High School
Duncanville, TX05.2007
Skills
- Strategic Planning
- Sales Execution
- Team Leadership
- Team Development
- Proactive Problem-Solving
- Adaptability
- Performance Improvement
- Conflict Resolution
- Goal Setting
- Meeting Management
- Expectation Management
- Building Rapport
- Reading the Room
- Caseload Management
- Trend tracking
- Decision-making support
- Problem-solving
Timeline
Patient Advocate Instructor
Anointed Hospice
11.2024 - Current
Director of Palliative Transitions
Freedom Hospice
09.2020 - 04.2022
Patient Advocate
Ally Home Health
01.2018 - 09.2020
Hospice Specialist
Kindred Hospice
03.2017 - 10.2017
Account Executive
Family Care Of Texas
09.2015 - 10.2016
High School Diploma -
Duncanville High School