MacKenzie Rogers
Glen Rose,USA
Summary
Experienced Account Executive with 10 years of proven results in supporting high-performing teams. Seeking a business development role to optimize operations through effective marketing strategies and drive initiatives that consistently surpass business objectives. Committed to developing emerging leaders and fostering a culture of excellence, as well as cultivating strong business partnerships.
Overview
10
10
years of professional experience
Work History
Patient Advocate Instructor
Anointed Hospice
Plano, TX
11.2024 - Current
- Responded to patient concerns and questions with compassionate and knowledgeable service while mentoring two junior marketers
- Provided emotional support to patients and families during challenging medical situations, fostering trust and building rapport
- Closely monitored mentees and educated on hospice philosophy
- Enhanced patient satisfaction by addressing concerns and providing information on healthcare rights and options
- Brought new and exciting ideas to the table to make the position more effective
- Educated patients on available resources and community programs, increasing their access to needed services.
Director of Palliative Transitions
Freedom Hospice
North Richland Hills, TX
09.2020 - 04.2022
- Provided education and built rapport with families regarding the hospice care
- Maintained current and built new accounts for the company through routing and staying consistent with my previous training
- Networking with other agencies to be certain that our patients are in understanding with the hospice philosophy and giving them the best option
Patient Advocate
Ally Home Health
Richardson, TX
01.2018 - 09.2020
- Business development for the DFW area which included building new accounts and bringing them on board
- Trained and mentored a new maketer to healthcare
- Keeping existing accounts accountable for sending referrals
- Assisted in networking events and onboarding new marketing materials
- Established relationships with community partners which improved access for underserved populations
Hospice Specialist
Kindred Hospice
Waxahachie, TX
03.2017 - 10.2017
- Educate physicians and staff about the benefits of hospice for their current/prospective terminally ill patients
- Built and maintained relationships with current and new facilities such as nursing and rehabilitation centers and assisted living facilities
- Meet with families and patients to explain the hospice process and philosophy, and be a resource to them throughout their journey
- Exceed monthly goals and boost team morale during company meetings
Account Executive
Family Care Of Texas
Cleburne, TX
09.2015 - 10.2016
- Consistently stayed up to date on the upcoming changes in the home health field regarding Medicare
- Overcome obstacles, and work through the sales process to gain trust, and receive business
- Follow up with physicians, and keeping them informed on their patients that are on service with our agency, also while asking for business consistently
- Trained a fellow Account Executive from another branch to be successful in his territory
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty with our company and services
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for patients
- Every patient is different
Education
High School Diploma -
Duncanville High School
Duncanville, TX05.2007
Skills
- Strategic Planning
- Sales Execution
- Team Leadership
- Team Development
- Proactive Problem-Solving
- Adaptability
- Performance Improvement
- Conflict Resolution
- Goal Setting
- Meeting Management
- Expectation Management
- Building Rapport
- Reading the Room
- Caseload Management
- Trend tracking
- Decision-making support
- Problem-solving
Timeline
Patient Advocate Instructor
Anointed Hospice
11.2024 - Current
Director of Palliative Transitions
Freedom Hospice
09.2020 - 04.2022
Patient Advocate
Ally Home Health
01.2018 - 09.2020
Hospice Specialist
Kindred Hospice
03.2017 - 10.2017
Account Executive
Family Care Of Texas
09.2015 - 10.2016
High School Diploma -
Duncanville High School