Mackenzie Ross
Downingtown,Pennsylvania
Summary
At Anthony's Cucina Fresca, I excelled in high-pressure situations, demonstrating exceptional multitasking and customer service skills—my proactive approach to maintaining cleanliness and efficiency enhanced guest satisfaction and dining experience. Skilled in cash handling and guest relations, I contributed significantly to a welcoming environment, adeptly managing guest complaints and ensuring seamless service. Unfortunately, although my time there was shorter due to undefinable reasons, I learned a lot and am eager to move on to the next job.
Overview
1
1
year of professional experience
Work History
Waitress
Anthony's Cucina Fresca
03.2024 - 10.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained a clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Checked guests' identification before serving alcoholic beverages.
- Answered customers' questions, recommended items, and recorded order information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Education
No Degree - Currently Undecided
Saint Josephs University
Philadelphia, PA05-2028
High School Diploma -
Downingtown West High School
Downingtown, PA06-2024
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Order taking
- Cleanliness
- Attention to detail
- Cash handling
- Decision-making
- Safe food handling
- Hospitality service expertise
- Guest complaint resolution
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Waitress
Anthony's Cucina Fresca
03.2024 - 10.2024
No Degree - Currently Undecided
Saint Josephs University
High School Diploma -
Downingtown West High School
Similar Profiles
Nathacha SotoNathacha Soto
Cashier at Zona FrescaCashier at Zona Fresca
Stephen Suresh Kumar K RamanStephen Suresh Kumar K Raman
Restaurant Manager at Pasta FrescaRestaurant Manager at Pasta Fresca
Taylor GieseTaylor Giese
New Home Sales Consultant at Casa Fresca HomesNew Home Sales Consultant at Casa Fresca Homes