Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mackenzie Samman

Minot

Summary

Results-driven professional with a strong background in customer relations and effective communication. Proven ability to resolve inquiries and enhance satisfaction levels, contributing to improved service delivery and customer loyalty.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

KFC Restaurant
Minot, ND
01.2026 - Current
  • Assisted customers with orders, ensuring accurate and timely service delivery.
  • Resolved customer inquiries and complaints, enhancing overall satisfaction levels.
  • Maintained cleanliness and organization of dining area, promoting a welcoming environment.
  • Operated point-of-sale system efficiently for accurate transaction processing.

Sales Associate

Self Employed
Bismarck, ND
02.2020 - 08.2023
  • Developed strong customer relationships through personalized service and product knowledge.
  • Conducted vehicle inspections to ensure quality and compliance with safety standards.
  • Negotiated trade-in values, enhancing customer satisfaction and dealer profitability.

Bartender

Players Sports Bar & Grill
Dickinson, ND
09.2018 - 01.2020
  • Prepared and served a variety of beverages in fast-paced environment.
  • Maintained cleanliness and organization of bar area to ensure efficient service.
  • Assisted in training new staff on drink preparation and customer service standards.
  • Engaged with customers to enhance their experience and build rapport.

Education

High School Diploma -

Daytona Beach Community College
Daytona Beach, FL

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Problem resolution

Timeline

Customer Service Representative

KFC Restaurant
01.2026 - Current

Sales Associate

Self Employed
02.2020 - 08.2023

Bartender

Players Sports Bar & Grill
09.2018 - 01.2020

High School Diploma -

Daytona Beach Community College