Mackenzie Sinanan Neal
Banks,OR
Overview
7
7
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Home Instead
Beaverton, OR
09.2024 - Current
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members.
- Worked with manager and supervisor to plan and coordinate clients and caregiver schedules.
- Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
- Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
Client Care Coordinator
Home Instead
Beaverton, OR, US
08.2023 - Current
- I help manage clients care in their home and any additional needs they may require while also maintaining open lines of communication between a client and their healthcare providers
- I assist with creating a care plan based on my assessment and my clients specific needs
- I oversee their schedule and build their care plan for others to follow
Barista and Cashier
Forest Grove Coffee Shop
Forest Grove, OR, US
07.2020 - Current
- Cash handling
- Customer service
- Clean up duties
- Placing orders
General Manager (GM)
Biscuitology
Forest Grove, OR, US
02.2021 - 08.2023
- Placing company orders
- Managing groups of 20
- Catering events
- Handling high volume of customers
Barista
Blackrock Coffee Bar
Forest Grove, OR, US
09.2018 - 06.2020
- Coffee making
- Customer service
- Money handling
- POS System
Starbucks Barista
Starbucks
Beaverton, OR, US
10.2017 - 08.2018
- Make coffee
- Food prep
- Cash handling
- Customer service
Education
Diploma -
Forest Grove High School
Forest Grove, OR01.2014
Skills
- Management
- Microsoft Excel
- Time management
- Wine knowledge
- Customer service
- HIPAA
- Cash Handling
- Cashier
- Barista Experience
- Sales
- Care plans
- Team management
- Case management
- POS
- Computer skills
- Organizational skills
- Leadership
- Customer support
- Hospitality
- Communication skills
- Data entry
Certification
Driver's License
Timeline
Scheduling Coordinator
Home Instead
09.2024 - Current
Client Care Coordinator
Home Instead
08.2023 - Current
General Manager (GM)
Biscuitology
02.2021 - 08.2023
Barista and Cashier
Forest Grove Coffee Shop
07.2020 - Current
Barista
Blackrock Coffee Bar
09.2018 - 06.2020
Starbucks Barista
Starbucks
10.2017 - 08.2018
Diploma -
Forest Grove High School
Driver's License