Mackenzie Smetak
Port Orchard,WA
Summary
Dynamic manager with a proven track record at Puff Love Smoke Shop, excelling in team leadership and customer service. Enhanced brand recognition through strategic marketing and improved customer satisfaction by resolving disputes effectively. Skilled in staff development and time management, fostering a productive environment that drives performance and engagement.
Overview
4
4
years of professional experience
Work History
Manager
Puff Love Smoke Shop
07.2021 - 02.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Barista
Starbucks
09.2020 - 07.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
Education
High School Diploma -
Legacy High School
Mansfield, TX06-2017
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Task delegation
- Staff development
- Sales techniques
- Business development
Timeline
Manager
Puff Love Smoke Shop
07.2021 - 02.2025
Barista
Starbucks
09.2020 - 07.2021
High School Diploma -
Legacy High School
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