Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mackenzie Smith

Layton,Utah

Summary

Creative individual with years of customer service experience. Enthusiastic, loyal, and eager to learn. Gifted with working with all types of customers.

Overview

11
11
years of professional experience

Work History

Floral Expert

Jimmy's Flowers
Bountiful And Layton, Utah
07.2018 - 07.2023
  • Greeted customers and consulted individuals on floral needs
  • Arranged hand held and vased arrangements
  • Answered phone calls, sent faxes, and other office needs
  • Processed sales transactions through cash register and telephone orders
  • Maintained a clean and organized work environment

Floral Store Manager

Jimmy's Flowers
Layton , Utah
05.2021 - 03.2022
  • Created schedule for 20 employees
  • Interviewed prospective employees and trained new hires
  • Enforced high quality customer service and resolved any customer issues
  • Conducted regular staff and individual meetings to maintain good communication and identify any areas of improvement
  • Provided insight, positivity, and creativity

Parks and Recreation Worker

Layton City
Layton, Utah
05.2012 - 08.2018
  • Led large groups of children in various summer activities
  • Drove large truck and trailer to several parks daily for children's summer program
  • Kept score and time for various sports games, including basketball, track, and volleyball
  • Assisted with preparation, set up, and clean up of various city events

Floral Delivery Driver

Love Floral
Price, Utah
09.2016 - 03.2018
  • Drove company vehicle safely and efficiently
  • Transported and delivered fragile and expensive items with great care and respect
  • Maintained accurate logs of all deliveries and trips
  • Presented receipts and bills as needed
  • Contacted customers prior to delivery to ensure time was not wasted
  • Maintained excellent customer service skills

Education

High School Diploma -

Northridge High School
Layton, UT
06-2015

Some College (No Degree) - Music

Salt Lake Community College
Salt Lake City, UT

Skills

  • Customer Service
  • Plant Care and Handling
  • Making and Receiving Phone Calls
  • Complaint Resolution
  • Cleaning
  • Problem Solving

References

References available upon request.

Timeline

Floral Store Manager

Jimmy's Flowers
05.2021 - 03.2022

Floral Expert

Jimmy's Flowers
07.2018 - 07.2023

Floral Delivery Driver

Love Floral
09.2016 - 03.2018

Parks and Recreation Worker

Layton City
05.2012 - 08.2018

High School Diploma -

Northridge High School

Some College (No Degree) - Music

Salt Lake Community College

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Mackenzie Smith