Mackenzie Smith
Richmond,MO
Summary
Dedicated Customer Service Representative providing exceptional customer service through active listening and problem-solving.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
05.2023 - Current
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Cashier/Server
Shirkeys Golf Course
04.2022 - 08.2022
- Served and greeted customers with satisfactory customer service resulting in customer satisfaction 100% of the time.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Waitress
Papa Jack’s Pizza
07.2020 - 01.2021
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Education
Associates Degree - Communications
Moberly Area Community College
05.2024
High School Diploma -
Hardin-Central C2
05.2022
Skills
- Serving customers with 100% customer satisfaction
- Greeting and welcoming customers
- Keeping workstations clean and tidy
- Problem-solving abilities
- Amazing communication skills
- Computer and technology proficiency
Timeline
Pharmacy Technician
CVS Pharmacy
05.2023 - Current
Cashier/Server
Shirkeys Golf Course
04.2022 - 08.2022
Waitress
Papa Jack’s Pizza
07.2020 - 01.2021
Associates Degree - Communications
Moberly Area Community College
High School Diploma -
Hardin-Central C2