Summary
Overview
Work History
Education
Skills
Timeline
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Mackenzie Smith

Richmond,MO

Summary

Dedicated Customer Service Representative providing exceptional customer service through active listening and problem-solving.

Overview

4
4
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
05.2023 - Current
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Streamlined prescription processing with accurate data entry and verification of patient information.
  • Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.

Cashier/Server

Shirkeys Golf Course
04.2022 - 08.2022
  • Served and greeted customers with satisfactory customer service resulting in customer satisfaction 100% of the time.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.

Waitress

Papa Jack’s Pizza
07.2020 - 01.2021
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.

Education

Associates Degree - Communications

Moberly Area Community College
05.2024

High School Diploma -

Hardin-Central C2
05.2022

Skills

  • Serving customers with 100% customer satisfaction
  • Greeting and welcoming customers
  • Keeping workstations clean and tidy
  • Problem-solving abilities
  • Amazing communication skills
  • Computer and technology proficiency

Timeline

Pharmacy Technician

CVS Pharmacy
05.2023 - Current

Cashier/Server

Shirkeys Golf Course
04.2022 - 08.2022

Waitress

Papa Jack’s Pizza
07.2020 - 01.2021

Associates Degree - Communications

Moberly Area Community College

High School Diploma -

Hardin-Central C2

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Mackenzie Smith