Mackenzie Stauffer
Massillon ,OH
Summary
Sales Associate with a solid record of enhancing customer experiences through effective product solutions and needs assessments. Demonstrates reliability in exceeding sales targets while training team members on best practices. Strong communication skills foster repeat business and collaborative environments. Always willing to learn new things and push myself to be better than I was the day before. Very hardworking and dedicated.
Overview
9
9
years of professional experience
Work History
Sales Associate, Manager, District Manager
Cheap Tobacco
Massillon, OH
08.2019 - Current
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Acted as initial contact in addressing customer concerns.
- Helped average of 100 customers per day by responding to inquiries and locating products.
- Helped customers find specific products, answered questions and offered product advice.
- Operated cash register, collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures and customer service.
- Supervised daily operations and ensured staff compliance with company policies.
- Managed inventory levels and coordinated stock replenishment for the store.
- Monitored sales trends to identify opportunities for improving store performance.
- Created reports on customer service, sales activities, and inventory levels.
- Ensured compliance with all applicable laws governing retail operations.
- Developed and implemented strategies to increase sales revenue.
Claims Associate
Walmart
Canton, OH
08.2020 - 09.2020
- Supported efficient handling of complex claims and followed up on open, denied or suspended claims to complete required line items.
- Sent damaged items to the return center.
- Handled stolen items.
- Handled most of the returns from customers on a daily basis.
- Checked in all incoming and outgoing packages from Fedex, ups, etc.
- Checked in reps such as frito-lay, pepsi, Walmart trucks.
Supervisor, Customer Service, and Cash Office
Marc's Grocery Store
Massillon, OH
04.2017 - 10.2018
- Resolved customer complaints and adjusted policies to align with evolving customer needs.
- Investigated and resolved customer complaints in timely and empathetic manner.
- Met incoming customers with professionalism, delivering friendly and knowledgeable assistance to ensure satisfaction.
- Recommend, selected, and helped locate merchandise based on customers needs and desires.
- Established and enforced clear goals to enhance employee collaboration and drive team success.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Complied with company policies, objectives and communication goals.
- Checked and prepared cashier register tills for accuracy before and after shifts.
- Ensured register count and bank deposits contained proper amounts of currency.
Education
High School Diploma -
Perry High School
Massillon, OHSkills
- Merchandising knowledge
- Inventory control procedures
- Retail loss prevention
- Cash handling accuracy
- Sales forecasting
- Customer service
- Problem solving
- Time management
- Goal oriented
- Customer satisfaction
- Effective communication
- Communication expertise
- Communication skills
- Listening skills
- Team player mentality
- Positive attitude
- Reading comprehension skills
References
- Karla Heinzer- (330)-844-3470
- Shannon Hughes- (567)-215-6117
- Jodie Lewis- (330)-432-0968
- Krysten Newhouse- (330)-904-2190
- Frank Hibbitts-(513)-520-6108
- Joey Mohr- (330)-232-4759
Timeline
Claims Associate
Walmart
08.2020 - 09.2020
Sales Associate, Manager, District Manager
Cheap Tobacco
08.2019 - Current
Supervisor, Customer Service, and Cash Office
Marc's Grocery Store
04.2017 - 10.2018
High School Diploma -
Perry High School