Mackenzie Terry
Henrietta
Summary
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Administrative Assistant
City Of Wichita Falls
Wichita Falls
12.2021 - Current
- Greeting and referring customers and callers, taking messages, answering questions and providing assistance and information, processing service requests, preparing reports and payment requests, maintaining budget information, and completing related clerical tasks.
- Additional duties include processing documents, payments, and invoices, entering data, maintaining inventories, opening and distributing mail, interacting with customers and vendors, filing, and maintaining department records.
- Completed 13 specialized courses for cities GIS program. Runs and maintains map for city sewer and water departments, including taps, meters and manholes.
Team Member
Yogurt Journey
Wichita Falls
08.2020 - 12.2021
- Developed positive customer relationships through friendly greetings and excellent service.
- Troubleshot machine malfunctions and made adjustments to correct problems.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Trained new team members using approved training materials and information.
- Initiated inventory control measures to sustain stock levels.
Crew Member
Dairy Queen
Holliday
12.2019 - 08.2020
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Processed cash and credit card payments, promptly returning receipts, coins, bills, and payment cards to customers.
- Oversaw inventory in the buffet and reported replacement needs to management.
Education
Associate of Science - Business Administration
Vernon College
Vernon, TX 08.2023 - 05.2025
High School Diploma -
Holliday High School
Holliday, TX05-2021
Skills
- Customer Service
- Strategic Planning
- Critical Thinking
- Inventory Supplies
- Staff Training and Development
- Highly Organized
- Schedule Management
- Records Management
- Google and Microsoft templates
- Office Safety Officer
Additional Information
- Notary Public- 06/26/2027
- Active Shooter Training- 03/2023
References
- Jeremy Lee- 940-781-8488
- Joshua Ferguson- 940-224-3849
- Jennifer Loeffler- 940-781-6911
Timeline
Associate of Science - Business Administration
Vernon College
08.2023 - 05.2025
Administrative Assistant
City Of Wichita Falls
12.2021 - Current
Team Member
Yogurt Journey
08.2020 - 12.2021
Crew Member
Dairy Queen
12.2019 - 08.2020
High School Diploma -
Holliday High School