Summary
Overview
Work History
Education
Skills and abilities
Timeline
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Mackenzie Thomas

Wilmington,NC

Summary

Friendly professional dedicated to providing exceptional service to clients through delivery of beauty services.

Energetic professional with excellent skills and techniques.

Experienced in customer service with individuals of various different backgrounds.

Skilled in communication, conflict resolution, creativity, time management, and adaptability.

Strong work ethic with a drive to succeed

Overview

2
2
years of professional experience

Work History

Hairstylist

Brush Salon
Wilmington , NC
05.2024 - Current
  • Provide consultations to clients about their desired hairstyle and hair care needs.
  • Shampoo, condition, cut, color, and style hair according to the client's instructions.
  • Apply highlights, lowlights, or other coloring techniques after providing the client with a thorough consultation to ensure their desired results.
  • Select hair colors, products, and services based on customer preference and an individually designed hair care plan.

Server

Buffalo Wild Wings
Wilmington, NC
02.2024 - Current
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Provided exceptional service to high volume of daily customers.

Hairstylist's Assistant

Golden Salon
Wilmington, NC
06.2022 - 05.2024
  • Greeted customers, provided them with refreshments, and scheduled appointments.
  • Maintained cleanliness of salon by sweeping floors, washing towels, sanitizing tools and equipment.
  • Prepared styling stations for stylists including stocking products, setting out tools and gathering supplies.
  • Worked as an apprentice hairstylist assisted in shampooing clients' hair and providing scalp treatments as needed.
  • Assisted hairstylist with washing, blow-drying and styling.

Education

Cosmetology Degree -

Cape Fear Community College
Wilmington, NC
01-2022

High School Diploma -

Eugene Ashley High School
Wilmington, NC
06-2018

Skills and abilities

  • Nine years in the customer service industry has equipped me with valuable skills of communication, being a reliable team member, social skills, problem-solving, to be client focused, and the ability to work well under pressure.

Timeline

Hairstylist

Brush Salon
05.2024 - Current

Server

Buffalo Wild Wings
02.2024 - Current

Hairstylist's Assistant

Golden Salon
06.2022 - 05.2024

Cosmetology Degree -

Cape Fear Community College

High School Diploma -

Eugene Ashley High School

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Mackenzie Thomas