Mackenzie Thomas
Summary
Personable and adaptable, with customer-focused approach and positive attitude. Knowledge of medical terminology and appointment scheduling, coupled with strong communication and organizational skills. Dedicated to providing seamless patient experiences and improving service quality.
Overview
2
2
years of professional experience
Work History
Patient Service Representative
Clopton Clinic
05.2025 - Current
- Assisted patients in scheduling appointments and managing inquiries effectively.
- Communicated with healthcare providers to ensure accurate patient information exchange.
- Handled patient check-in and check-out procedures to enhance operational efficiency.
- Supported billing processes by verifying insurance information and collecting payments.
- Maintained patient records accurately within electronic health record systems.
- Educated patients on office policies, procedures, and available services for better understanding.
- Adapted quickly to new technologies and software to streamline administrative tasks.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
Cashier Team Lead
Academy Sports + Outdoors
11.2023 - 05.2025
- Led team in daily cash handling procedures, ensuring accuracy and compliance with company policies.
- Trained new cashiers on register operations and customer service standards, enhancing team performance.
- Managed inventory levels for cash registers, coordinating restocking to minimize discrepancies.
- Resolved customer inquiries and complaints efficiently, fostering positive shopping experiences.
Education
High School Diploma -
Riverside Highschool
Lake City, AR05-2023
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Patient confidentiality
- Scheduling appointments
- Patient greeting
- Conflict resolution
- Phone etiquette
- Appointment confirmation
- Phone and email etiquette
Timeline
Patient Service Representative
Clopton Clinic
05.2025 - Current
Cashier Team Lead
Academy Sports + Outdoors
11.2023 - 05.2025
High School Diploma -
Riverside Highschool