Summary
Overview
Work History
Education
Skills
Timeline
Generic

MacKenzie Todd

Salisbury,MD

Summary

Dynamic leader with proven expertise in inventory control and staff supervision honed at Walmart and Concord Pet. Excelled in fostering customer relations and enhancing store performance through strategic problem-solving and team motivation. Achieved significant improvements in customer service management, underscoring a commitment to excellence and attention to detail.

Overview

4
4
years of professional experience

Work History

Assistant Store Manager

Walmart
05.2021 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.

Store Manager

Concord Pet
11.2020 - 05.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Education

Chemistry -

Worwic
Salisbury, MD

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Inventory Control
  • Customer Relations
  • Store Organization
  • Attention to Detail
  • Customer Service Management
  • Staff Supervision

Timeline

Assistant Store Manager

Walmart
05.2021 - Current

Store Manager

Concord Pet
11.2020 - 05.2021

Chemistry -

Worwic

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MacKenzie Todd