Mackenzie Truitt
Madison
Summary
Dynamic and results-driven professional with extensive experience at UW Madison Police Department, excelling in incident response and public safety. Proven leader skilled in conflict resolution and training, enhancing operational efficiency and safety protocols. Adept at multitasking and critical thinking, ensuring effective communication during emergencies.
Overview
9
9
years of professional experience
Work History
Police Security Lead Officer
UW Madison Police Department
Madison, WI
01.2023 - Current
- Maintained detailed logs of daily activities, incident reports, and unusual occurrences.
- Implemented security protocols and procedures to enhance overall safety measures.
- Traine new staff on emergency response procedures and security best practices, using the PTO training method.
- Operate CAD system, radios, and camera systems.
- handling a variety of calls, including building fires, stuck elevators, building emergencies, and animal calls, and building lockouts.
- work hand and hand with UW trades, Police Officers, Madison Fire and animal control.
Wedding Officiant
You Had Me at I Do
Madison, Wi
06.2021 - Current
- Scheduled appointments with potential clients to discuss wedding plans.
- Write ceremonies to create a perfect wedding day.
- Conduct wedding rehearsals.
- Create magical wedding days.
Police Dispatcher
UW Madison Police Department
Madison, WI
08.2022 - 01.2023
- Operated multi-line telephone systems to dispatch emergency services efficiently.
- Coordinated communication between law enforcement, fire departments, and medical responders during critical incidents.
- Monitored radio communications, providing real-time updates to officers in the field.
- Evaluated incoming emergency calls to prioritize response based on urgency and resource availability.
Starbucks Barista
Target
Fitchburg, WI
11.2021 - 01.2023
- Prepared and served high-quality beverages while ensuring customer satisfaction.
- Trained new team members on beverage preparation and customer service protocols.
- Maintained cleanliness and organization of workstations, enhancing operational efficiency.
Starbucks Shift Supervisor
Starbucks
Madison, WI
03.2021 - 08.2022
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Trained and mentored new employees on company procedures and best practices.
- Coordinated workflow among team members to enhance productivity and efficiency.
- Monitored inventory levels, facilitating timely restocking of supplies as needed.
Starbucks Barista
Target
Sun Prairie, WI
10.2016 - 08.2020
- Operated espresso machines and brewed coffee to meet customer demands.
- Provided exceptional customer service, ensuring a positive shopping experience.
- Maintained cleanliness and organization of workstations and dining areas.
- Trained new team members on beverage preparation and company policies.
Behavioral Technician
Midwest Behavioral Consulting
Milwaukee, WI
11.2019 - 05.2020
- Implemented individualized behavior intervention plans to enhance client engagement and progress.
- Collected and analyzed data on client behaviors to inform treatment adjustments and strategies.
- Collaborated with multidisciplinary teams to ensure cohesive care delivery and support for clients.
- Trained new technicians on behavioral protocols and effective data collection methods for consistency.
- Developed supportive relationships with clients to foster trust and facilitate therapeutic progress.
- Monitored client interactions, providing real-time feedback to promote positive behavior changes.
- Participated in regular team meetings, contributing insights for program development and improvement initiatives.
- Ensured compliance with ethical standards and best practices in behavioral health services delivery.
- Reduced problem behaviors by teaching clients appropriate coping strategies and replacement behaviors.
Education
High School Diploma -
Madison Country Day School
Waunakee, WIAssociate of Science - Criminal Justice
Madison College
Madison, Wi12-2026
Skills
- Physical security
- Public safety awareness
- Incident prioritization
- Information gathering
- Multi-line phone system
- Problem-solving
- Multitasking Abilities
- Basic life support
- Critical thinking
- Computer skills
- Incident response
- Team leadership
- Skilled in conflict resolution
- AED training
- Leader
Accomplishments
- Completion of PTO class
- BSL and First Aid certified
- Completion of Background investigation training.
- Member of UWPD Social Outreach team
- Trained behavioral technician
Timeline
Police Security Lead Officer
UW Madison Police Department
01.2023 - Current
Police Dispatcher
UW Madison Police Department
08.2022 - 01.2023
Starbucks Barista
Target
11.2021 - 01.2023
Wedding Officiant
You Had Me at I Do
06.2021 - Current
Starbucks Shift Supervisor
Starbucks
03.2021 - 08.2022
Behavioral Technician
Midwest Behavioral Consulting
11.2019 - 05.2020
Starbucks Barista
Target
10.2016 - 08.2020
High School Diploma -
Madison Country Day School
Associate of Science - Criminal Justice
Madison College
Professional Service
In 2025 I was awarded the professional service award at UWPD, for going above and beyond in my work and my relationship with the community.