Mackenzie Urso
Overview
6
6
years of professional experience
Work History
Receptionist
Mod and Polish
Oxford , MS
08.2023 - Current
- Monitored reception area.
- Ensured cleanliness and organization of the salon.
- Greeted customers and answered general questions.
- Scheduled and confirmed appointments, managing a complex calendar for multiple employees.
- Checked out customers.
- Completed the laundry.
Retail Sales Associate
Tami Anns/ Breezy's
Westerly, RI
06.2023 - 08.2024
- (Summers Only)
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Cleaned shelves, counters, and tables to maintain an organized store.
- Created price tags and merchandise signs for new items.
- Handled returns and exchanges according to company policies.
- Unboxed new merchandise and restocked shelves.
- Styled mannequins.
Manger
Mels Downtown Cr
Pawcatuck, CT
05.2019 - 01.2023
- Monitored staff performance and addressed issues.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Assisted with customer requests and answered questions to improve satisfaction.
- Managed inventory levels.
- Completed opening, closing, and shift change functions to maintain daily operational standards.
- Mentored and trained team members to improve their job performance.
- Directed recruitment, hiring, and training of new staff members.
- Interviewed prospective employees and provided input to the owner on hiring decisions.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Oversaw marketing initiatives, increasing brand awareness and sales.
Education
Associate of Applied Science -
University of Mississippi
University, MS05-2026
High School Diploma -
Westerly High School
Westerly, RI05-2021
Accomplishments
- Deans List
Affiliations
- Ole Miss Undergraduate Legal Society
Timeline
Receptionist
Mod and Polish
08.2023 - Current
Retail Sales Associate
Tami Anns/ Breezy's
06.2023 - 08.2024
Manger
Mels Downtown Cr
05.2019 - 01.2023
Associate of Applied Science -
University of Mississippi
High School Diploma -
Westerly High School