Overview
Work History
Education
Accomplishments
Affiliations
Timeline
Generic

Mackenzie Urso

Overview

6
6
years of professional experience

Work History

Receptionist

Mod and Polish
Oxford , MS
08.2023 - Current
  • Monitored reception area.
  • Ensured cleanliness and organization of the salon.
  • Greeted customers and answered general questions.
  • Scheduled and confirmed appointments, managing a complex calendar for multiple employees.
  • Checked out customers.
  • Completed the laundry.

Retail Sales Associate

Tami Anns/ Breezy's
Westerly, RI
06.2023 - 08.2024
  • (Summers Only)
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Cleaned shelves, counters, and tables to maintain an organized store.
  • Created price tags and merchandise signs for new items.
  • Handled returns and exchanges according to company policies.
  • Unboxed new merchandise and restocked shelves.
  • Styled mannequins.

Manger

Mels Downtown Cr
Pawcatuck, CT
05.2019 - 01.2023
  • Monitored staff performance and addressed issues.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed inventory levels.
  • Completed opening, closing, and shift change functions to maintain daily operational standards.
  • Mentored and trained team members to improve their job performance.
  • Directed recruitment, hiring, and training of new staff members.
  • Interviewed prospective employees and provided input to the owner on hiring decisions.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Oversaw marketing initiatives, increasing brand awareness and sales.

Education

Associate of Applied Science -

University of Mississippi
University, MS
05-2026

High School Diploma -

Westerly High School
Westerly, RI
05-2021

Accomplishments

  • Deans List

Affiliations

  • Ole Miss Undergraduate Legal Society

Timeline

Receptionist

Mod and Polish
08.2023 - Current

Retail Sales Associate

Tami Anns/ Breezy's
06.2023 - 08.2024

Manger

Mels Downtown Cr
05.2019 - 01.2023

Associate of Applied Science -

University of Mississippi

High School Diploma -

Westerly High School

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Mackenzie Urso