Mackenzie Wade
Lake Buena Vista,FL
Summary
Proven leader, trainer, teacher, and team player with a track record of success as a Planning Coordinator for Disney Fine Art Photography Weddings and Events since 2018. Highly effective in coordinating multiple priorities, demonstrating strong organization, and time management skills. Proficient in communicating real-time solutions to field personnel and reporting potential and chronic obstacles to direct reports and partners. Possesses extensive knowledge of Microsoft Suite.
Overview
21
21
years of professional experience
Work History
Wedding and Conventions Coordinator
Disney Fine Art Photography
03.2019 - Current
- Partner with Disney Executives, Event Planners, Entertainment Managers, Show Directors, Floral Leaders, and Proposal Cast Members to create photography proposals tailored to client needs using Discovery Forms, Microsoft Business Objects , ER2. and UBSr2.
- Manage a custom calendar for 125 staff members, scheduling meetings, weddings, events, training sessions, portrait sessions, and other appointments up to 365 days in advance.
- Conduct client meetings, partner and creative meetings in person, Teams, or via Zoom to discuss and document photography service requirements in detail.
- Ensure proper pricing and billing accuracy for Convention event B.E.O.s, reconciling hours billed and services rendered.
- Schedule events booked through Disney Meetings and Events using ZoHo and Share Calendars.
- Maintaine comprehensive records of all communications and engagements with Disney Cast Members, Clients, and Vendors through various platforms including MS Teams, BOX, Microsoft Outlook, Slack, ZenDesk, and Live Chat.
- Handled invoicing, ordering, and billing for Disney Fine Art Photography services rendered.
- Managed invoices and payments for vendors providing services for Disney Fairytale Weddings using SAP Workspace.
- Provided support to the Albums Team by initiating communication with bridal couples via email.
- Document and rescheduled events, portrait sessions, and weddings using Slack, Teams and ZoHo, Shared Calendar, and BOX.
- Created Excel documents to track the impact of COVID-19 on operations.
- Spearheaded the transition from a traditional file folder system to a digital online process using Microsoft Teams and SharePoint, enhancing workflow efficiency and remote accessibility.
- Implemented a streamlined booking process using Microsoft Teams and SharePoint, enabling the booking team to schedule sessions and events seamlessly.
- Facilitated the photography workflow from session capture to image editing and posting using SharePoint and Microsoft Teams.
- Test market initiatives, including partnering with Disney Event Group Entertainment to offer photography services at 3rd party resorts, resulting in expanded service offerings and increased revenue.
- Serve as a subject matter expert, collaborating with Disney Photo Imaging to extend portrait operations to parks and resorts.
- Leading a headshot streamline images project, organizing and archiving headshot images captured over the past 4 years for long-term storage.
- In the process of creating documentation justifying Global Framework levels for the DFAP Convention Coordinator role.
- Created a training project for the DFAP (Disney Fine Art Photography) Coordinator role involves developing both a video presentations and a Standard Operating Procedure (SOP) documents.
- Incorporated on-site support at events to establish better business relationships with partners and build trust with clients a crucial aspect of the DFAP Coordinator role
Permanent Substitute Teacher
Kelly Services
12.2020 - 06.2021
- Developed and implemented comprehensive lesson plans tailored to meet the diverse needs of students ranging from Advanced to Special Needs, ensuring alignment with curriculum standards and learning objectives.
- Maintained a structured learning schedule to optimize instructional time and facilitate student engagement and progress.
- Managed a full classroom workload, overseeing six classes of 28-30 students per day, while fostering a positive and inclusive learning environment.
- Employed various instructional strategies and differentiated teaching methods to accommodate students with diverse learning styles and abilities, including those with special needs.
- Utilized technology and multimedia resources to enhance lessons and promote interactive learning experiences.
- Conducted ongoing assessment and evaluation of student progress to identify areas for improvement and provide timely feedback to students and parents.
- Collaborated with colleagues and support staff to address individual student needs and implement interventions as necessary.
- Participated in professional development opportunities to stay abreast of best practices in education and continuously enhance teaching effectiveness.
Cross-U Booking/Weddings Coordinator
Disney Fine Art Photography
08.2018 - 03.2019
- Communicated with Guests, Travel Agents, and Cast Members via inbound/outbound calls, web inquiries through Kana, Outlook, Live Chat, and Voice Mail, providing information about Disney Fine Art Photography services and addressing any queries or concerns.
- Identified guests' needs, clarified information, researched issues, and provided solutions or suggested alternatives as needed, ensuring a seamless and satisfying guest experience.
- Utilized scripted messages and guidelines when addressing different topics to maintain consistency and professionalism in communications.
- Built sustainable relationships with guests by delivering magical experiences and exceeding expectations, with the aim of fostering repeat business and positive word-of-mouth referrals.
- Maintained comprehensive records of all conversations in the Revision Log, ensuring accuracy and accessibility for future reference.
- Scheduled events booked through Disney Fairy Tale Weddings in ZoHo, coordinating with internal teams and external vendors to ensure seamless execution.
- Checked all event B.E.O.s (Banquet Event Orders) to ensure proper pricing and accuracy in billing for hours rendered and services provided.
- Added agenda items that required communication via ZoHo to working photographers based on event B.E.Os, ensuring all relevant information was effectively communicated.
- Cross-checked all Disney Fairy Tale Wedding events covered by Disney Fine Art Photography, ensuring alignment between event times and photographer shifts to prevent scheduling conflicts and ensure adequate coverage.
Global Support Coordinator
Disney Photo Imaging
01.2013 - 03.2019
- Led, directed, and supported the Quality Assurance team in reviewing and moderating guest images, ride platform photos, photo booths, and videos for publication, averaging 750,000 images daily on the My Disney Experience (MDX) platform.
- Managed and prioritized initial communications from a team of 35 to over 100 Cast members daily, ensuring efficient workflow and timely resolution of issues.
- Facilitated problem reporting and solutions to on-stage Cast, Leadership, and direct reports, as well as to cross-functional teams including IT, Creative, Line of Business, Park Operations, Guest Relations, and VIP Tours.
- Collaborated effectively with Disney Photo Imaging Creative Team and Line of Business on photo quality concerns, magic image composition, and communicated suggestions and directives between Imaging Operations, Training, and Creative departments.
- Maintained a healthy and safe work environment by addressing concerns raised by Cast and partners and sharing feedback with leadership and relevant departments such as safety and building maintenance.
- Handled guest resolution inquiries via phone, MIP Radio, instant messaging, email, and Slack, addressing issues such as missing magic overlays, missing images, or poor photo quality across Walt Disney World, Disneyland, and Aulani properties.
- Demonstrated a proven ability to work with confidential information while ensuring guest privacy and data security.
- Collaborated with VIP Tours and Attractions Teams to protect guest images for those who choose to remove images from the My Disney Experience (MDX) platform.
- Acted as a subject matter expert for Disney Photo Imaging development teams, participating in new software and equipment testing and rollouts to ensure optimal performance and functionality.
- Provided assistance to the secretary when needed, including answering telephones, directing calls, and delegating office tasks to support overall office efficiency.
- Successfully managed a high volume of image moderation while maintaining quality standards and meeting publication deadlines.
- Implemented streamlined communication processes resulting in improved efficiency and effectiveness of issue resolution.
- Fostered strong cross-functional partnerships resulting in enhanced collaboration and problem-solving capabilities across teams.
- Ensured compliance with data privacy regulations and company policies, safeguarding guest information and maintaining trust and confidence in Disney Photo Imaging services.
Imaging Operations Coordinator
Disney Photo Imaging
03.2007 - 01.2013
- Partnered with fellow Coordinators at Disney’s Animal Kingdom to train new team members and create an Operating Guide to ensure consistency and efficiency in operations.
- Led and directed a team of high-performing photographers, emphasizing the Walt Disney Company’s Four Key Basics to deliver exceptional guest service and create memorable experiences.
- Collaborated with Merchandise and Entertainment departments for the Holiday season at Downtown Disney, contributing to Operation Santa and creating holiday memories for guests.
- Contributed as a member of the opening Magic Kingdom Bibbidi Bobbidi Boutique Photo Imaging Team, ensuring seamless integration of photography services with boutique operations.
- Conducted training sessions for cast members, coordinators, and leaders on portrait studio photography, equipment usage, and operational procedures to maintain high standards of service delivery.
- Worked closely with multiple lines of business including Merchandise, Security, Operations, Duty Manager, and Guest Relations to ensure daily operations met guest expectations and upheld the Disney standard of service excellence.
- Fostered a spirit of teamwork and cultivated a workplace culture consistent with the mission, vision, guiding principles, and values of The Walt Disney Company.
- Successfully trained and onboarded new team members, resulting in improved performance and adherence to operational guidelines.
- Led the team to consistently meet and exceed guest expectations, resulting in high guest satisfaction scores and positive feedback.
- Played a key role in the successful execution of Operation Santa at Downtown Disney, contributing to a memorable holiday experience for guests.
- Recognized for leadership and teamwork abilities, contributing to a positive work environment and fostering a culture of collaboration and excellence.
Manager/ District Merchandise Manager Trainer
Flying J Inc.
01.2004 - 01.2006
- Managed the day-to-day operations of the fuel desk, overseeing fuel drops, propane distribution, and scheduling for a 24-hour, 365-day operation, ensuring smooth and efficient workflow.
- Provided comprehensive training to new Merchandise Managers in the district, covering register operations, inventory management, stocking procedures, customer service standards, clerical tasks, scheduling protocols, receiving processes, and inventory control methods.
- Maintained accountability for inventory management, including over $300,000 in merchandise turnover in sales and shrink, by implementing effective inventory control measures and conducting regular audits.
Substitute Teacher
Glynn County School District
01.2003 - 01.2004
- Provided specialized instruction and support for special needs students, ensuring their academic and personal development.
- Developed and implemented individualized education plans (IEPs) to address students' unique learning needs and goals.
- Collaborated with other teachers, support staff, and administrators to create an inclusive and supportive learning environment for all students.
- Utilized a variety of teaching strategies and resources to accommodate diverse learning styles and abilities.
Education
Associate of Arts - Disney Aspire Program
Valencia Community College
Orlando, FL05.2021
Skills
- Inventory
- Leadership
- SAP
- Safety
- Managing
- Phone Sales
- Teamwork
- Customer Service
- Outlook
- Microsoft Office Suite
- Sales
- Photography
- Inter-office communications
- Database maintenance
- Verbal and written communication
- Business correspondence
- Assessment scheduling
- Expense tracking
- Payment posting
- Supply ordering
- Digital File Management
- Meeting support
- QuickBooks
- Organization
- Team management
- First Aid/CPR
- Problem resolution
- Operational improvement
- Production Assistant
- Social Media
- Mentor
- Time management
- Training
- ZenDesk
- UBSr2
- Web BEO
Timeline
Permanent Substitute Teacher
Kelly Services
12.2020 - 06.2021
Wedding and Conventions Coordinator
Disney Fine Art Photography
03.2019 - Current
Cross-U Booking/Weddings Coordinator
Disney Fine Art Photography
08.2018 - 03.2019
Global Support Coordinator
Disney Photo Imaging
01.2013 - 03.2019
Imaging Operations Coordinator
Disney Photo Imaging
03.2007 - 01.2013
Manager/ District Merchandise Manager Trainer
Flying J Inc.
01.2004 - 01.2006
Substitute Teacher
Glynn County School District
01.2003 - 01.2004
Associate of Arts - Disney Aspire Program
Valencia Community College
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