Mackenzie Wegner
Lakeville,MN
Summary
Observant individual with excellent interpersonal and communication skills builds meaningful relationships with clients. Experienced in working with clients from diverse cultural backgrounds. Offers crisis intervention to help individuals navigate through traumatic experiences.
Overview
9
9
years of professional experience
Work History
Waiver Case Manager
Redeemer Services, Inc
06.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Mental Health Counselor
Radias Health
02.2018 - 05.2023
- Use counseling skills and evidence-based practices to assist with goals and crisis plans with clients.
- Monitor clients and identify clients prone to having behavioral emergencies, as well as defuse and de-escalate emergencies.
- Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
- Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support.
Bartender
Neighbors Bar
05.2016 - 12.2017
- Upheld strict regulations for safe alcohol service and food safety.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Customer Service Representative
Palm Beach Tan
08.2015 - 02.2017
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
Education
Bachelor of Arts - Psychology
University of North Dakota
Grand Forks, ND12.2017
Bachelor of Science - Criminal Justice
University of North Dakota
Grand Forks, ND12.2017
Skills
- Records Management
- Tracking Client Progress
- Crisis Intervention
- Time Management
- Exceptional Problem Solver
Timeline
Waiver Case Manager
Redeemer Services, Inc
06.2023 - Current
Mental Health Counselor
Radias Health
02.2018 - 05.2023
Bartender
Neighbors Bar
05.2016 - 12.2017
Customer Service Representative
Palm Beach Tan
08.2015 - 02.2017
Bachelor of Science - Criminal Justice
University of North Dakota
Bachelor of Arts - Psychology
University of North Dakota
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