MACKENZIE WILCOXSON
Maryville,MO
Summary
Diligent, reliable, and successful at handling high-volume, physically- and mentally-challenging work. Excellent teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.
Overview
3
3
years of professional experience
Work History
Secretary
Hallelujah Counseling
10.2024 - Current
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Front Desk Assistant
Wellness Center
05.2023 - 08.2024
- Provided helpful customer service and answered phones in a professional and energized manner
- Input immunizations and scheduled appointments that were both clinical and counseling
- Successfully navigate the electronic health record system and is able to identify specific immunizations
Office Assistant
Study Abroad
05.2022 - 12.2023
- Designed advertisements such as posters, table tents, social media posts, and information boards in order to encourage students to study abroad
- Advised students about studying abroad internships, volunteer work, and exchange programs
- Designed forms for traveling website and primary user of help chatline to answer student's questions and/or setup appointments
Reporter
Tower Yearbook
08.2021 - 05.2022
- Conducted interviews and wrote student features about campus life to connect students with their peers
- Brainstormed story ideas and built relationships with colleagues and interviewees for future networking
- Conducted research and collaborated with photographers
Education
Bachelor of Science - Psychology, General Business
Northwest Missouri State University
Maryville, MO08.2024
Master of Science - Psychology (Clinical)
Fort Hays State University
Hays, KS05.2027
Skills
- Team Collaboration
- Problem Solving
- Dedication
- Appointment Scheduling
- File Management
- Confidentiality understanding
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Keyboarding skills
- Calendar Management
Awards, Honors, Certificates
Northwest Missouri State University 800 University Dr, Maryville, MO, 64468
- December 2021 - September 2023
- Principle's Honor Roll
- 2nd Place in Celebration of Quality
- RESPOND Training Certificate
- Ask, Listen, Refer: Certificate of Completion
- CITI Program Certificate
Volunteer Experience
- Volunteered in Newton, Kansas for the men's homeless and addiction shelter clean up.
- Assisted with disaster relief in Hernando, Mississippi.
Leadership Experience
- Life Group Leader - Led young women in biblical knowledge and wisdom. Attended meetings with fellow leaders and planned for upcoming bible studies.
- President of Psi Chi - Led officer meetings that included applying for grants and planning socials.
- President of The Lighthouse - Primary contact of concerns and requests.
- Women's Discipler - Led young women toward Christ through advisement and Biblical studies.
Timeline
Secretary
Hallelujah Counseling
10.2024 - Current
Front Desk Assistant
Wellness Center
05.2023 - 08.2024
Office Assistant
Study Abroad
05.2022 - 12.2023
Reporter
Tower Yearbook
08.2021 - 05.2022
Master of Science - Psychology (Clinical)
Fort Hays State University
Bachelor of Science - Psychology, General Business
Northwest Missouri State University
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