Mackenzie Wright
Tulsa,OK
Summary
Dedicated Customer Service Representative with expertise in complaint resolution, customer relationship management, and process improvement. Proven ability to enhance customer satisfaction through effective communication and teamwork.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
AGSservices
Tulsa, Oklahoma
11.2021 - Current
- Resolved customer complaints through effective communication and problem-solving techniques.
- Managed high volumes of calls while maintaining professionalism and courtesy.
- Facilitated customer inquiries and product information exchange to enhance satisfaction.
- Processed orders and returns swiftly while ensuring compliance with company policies.
- Collaborated with team members to streamline service delivery and enhance operational efficiency.
- Trained new staff on customer service protocols to ensure adherence to company standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Grove Public Schools
Grove, OK05-2023
Skills
- Customer relationship management
- Complaint resolution
- Order processing
- Call handling
- Database management
- Scheduling coordination
- Process improvement
- Team collaboration
- Attention to detail
Timeline
Customer Service Representative
AGSservices
11.2021 - Current
High School Diploma -
Grove Public Schools