Mackenzie Zimmerman
Fort Worth
Summary
Reliable while offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Trained in multiple areas and flexible with changing business needs.
Overview
3
3
years of professional experience
Work History
Clerk
QuikTrip
07.2022 - Current
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Interacted with customers by phone or in-person to provide information.
- Monitored store supplies and made arrangements for restocking of low-stock items.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Kept front check out area clean and organized for efficient service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Processed payments and returns with accuracy and efficiency.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
Clerk/Decorator
Gigi’s Cupcakes
09.2021 - 07.2022
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Packaged and priced each product according to company pricing procedures.
- Managed material inventory and ordered new materials when needed.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Decorated sweet pastries and cakes using colorful icings and piping techniques.
- Coordinated services under supervision of lead baker.
- Replenished bakery items in display cases.
- Processed customer orders and payment transactions.
Food Runner
Bigshots Golf
08.2020 - 09.2021
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Greeted customers and provided outstanding customer service.
- Kept detailed knowledge of and followed all food safety guidelines.
- Cleared tables immediately after guests left in preparation for next party.
- Cultivated warm relationships with regular customers.
- Assisted wait staff with timely food delivery and guest requests.
- Collaborated with other dining room and bar staff to facilitate efficient service.
Education
High School Diploma -
V R Eaton High School
Fort Worth, TX05.2022
Skills
- Excel proficient
- Cash Management
- Quality Control
- Database Entry
- Microsoft Office
- Professionalism
- Adaptability
- Computer Skills
- Community Engagement
- Microsoft Word
Timeline
Clerk
QuikTrip
07.2022 - Current
Clerk/Decorator
Gigi’s Cupcakes
09.2021 - 07.2022
Food Runner
Bigshots Golf
08.2020 - 09.2021
High School Diploma -
V R Eaton High School
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