Philippe Ngemhe

Processed customer invoices and payments to ensure timely revenue recognition.

• Reconciled accounts daily to maintain accuracy in financial records.
• Collaborated with sales and customer service teams to resolve billing discrepancies.
• Analyzed aging reports to identify overdue accounts and initiate collection efforts.
• Handled day-to-day accounting processes to drive financial accuracy.
• Used accounting software to reconcile accounts, track income, and generate invoices.
• Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
• Streamlined credit approval process by conducting thorough analyses of new client applications, reducing financial risk exposure.

Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

• Collaborated with cross-functional teams to optimize overall customer experience.
• Verified accuracy and completeness of invoices prior to payment processing.
• Researched and responded to inquiries from customers regarding invoice status or payment history.
• Resolved customer inquiries regarding bills and payments.

Learn about customer's financial needs, establish trust, and optimize sales opportunities resulting in quality customer service.

• Answer 25+ customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Conduct daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
• Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
• Reviewed banking activity regularly to identify any irregularities or unauthorized transactions.
• Identified and corrected transaction discrepancies during cash drawer audits