Mahogany hubbard

Contact insurance companies to collect outstanding payments for healthcare services.

Work on accounts receivable and provide detailed reports to management.

Verify insurance coverages, bill unpaid claims and ensure accurate billing.

Monitor claim status, research rejections, denials and post adjustments.

Organize, research, and prepare claim appeals.

Handled inbound calls assisting patients and insurance companies.

Helped patients set up payment plans so that they can manage repayment.

• Manage collections on outstanding medical self-pay, commercial insurance, personal injury, and workers’ compensation accounts
• Daily communication with insurance adjusters for follow-up payments
• Use medically coded data to produce and submit claims to insurance companies
• Assist with patient inquiries to billing and payment options
• Consistently surpass monthly goals
• Prepare insurance appeals, medical liens, and settlement drafts.

• Locate and notify customers of delinquent accounts
• Established payments on open accounts
• Researched and resolved customer conflicts.

• Assist in cash transactions
• Helped maintain orderly floor displays
• Preserved store cleanliness
• Resolved customers’ inquiries and addressed customer grievances.