Kristine DeGregorio
Woburn,MA
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Orderly and committed administrative assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Persuasive communicator focused on tapping into customer loyalty and bringing delinquent accounts current. Savvy to typical customer responses and prepared to use scripts and personal expertise to overcome objections. Confident and collected in challenging situations.
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Talented Accounts Receivable Specialist with several years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.
Overview
31
31
years of professional experience
Work History
Accounts Receivable and Billing Clerk
Baystate Pools Supplies
Billerica, Massachusetts
09.2024 - Current
- Kept accounts receivable tracking database current with relevant client information, collection, and billing progress and program changes.
- Processed customer credit applications for management review to promote increased product sales and growth of customer base.
- Developed relationships with customers to encourage prompt payment of outstanding balances.
- Processed invoice payments and recorded information in account database.
- Implemented payment reminder system to decrease outstanding receivables.
- Prepared and distributed customer invoices and statements.
- Issued monthly statements to clients and followed up on outstanding payments.
- Collected, posted and managed patient account payments.
- Handled collection activities for past due accounts including making outbound calls and emails to customers.
Server partime
Bella’s Roast Beef
Andover, Massachusetts
01.2024 - 06.2024
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided excellent customer service to ensure satisfaction.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Filled condiments and napkin containers during slack periods.
- Cleaned tables and chairs to prepare dining area for next customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Accounting Administrative Assistant
Arborjet
Woburn, MA
08.2023 - 01.2024
- Assisted in the preparation of monthly financial statements and reports.
- Maintained accounts payable and receivable files, invoices and other related records.
- Prepared check runs for payments to vendors and employees.
- Performed basic bookkeeping tasks such as entering cash receipts, making deposits.
- Answered questions from vendors regarding invoice status or payment information.
- Organized filing systems for both paper and electronic documents.
- Matched invoices with purchase orders and packing lists to confirm accurate shipments and billing functions.
- Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Responded to customer issues to provide immediate resolution and improve retention.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Handled incoming calls and directed callers to appropriate department or employee.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Composed, edited and typed complex memos and reports with job-related software.
- Researched customer accounts for any discrepancies or outstanding payments.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Maintained accurate records of all customer contact attempts and account updates in the database system.
- Prepared reports summarizing collection activity for management review.
- Monitored customer accounts for changes in financial status or contact information.
Administrative Assistant/Accountant Assistant
One Hour Air Conditioning
Pompano Beach, FL
10.2021 - 03.2023
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Reviewed general ledger entries for accuracy and completeness.
- Coordinated timely payments from vendors, clients and account holders.
- Monitored accounts payable and receivable statuses and delegated related tasks.
- Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.
- Reviewed and reconciled discrepancies in accounts and financial documentation.
- Provided accounting assistance with payroll, AP, AR and expense tracking support.
- Reconciled company credit cards, expense accounts and other expenses and financial records.
- Assessed accuracy, completeness and integrity of corporate financial records.
- Evaluated expense reports for accuracy and adherence to company policies.
- Developed tracking reports to keep management informed of due and past due vendor invoices.
- Performed in-depth analysis of business operations, trends and obligations to complete accurate projections.
- Represented clients in interaction with tax authorities and provided knowledgeable litigation support to resolve financial issues.
- Interviewed customers to obtain financial information, payment history and other relevant details.
- Researched customer accounts for any discrepancies or outstanding payments.
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Assisted in the development of strategies to improve collections process efficiency.
- Resolved complex issues that arose during the collections process.
- Identified opportunities for improved efficiency in the collections process.
- Updated account status records and collection efforts.
- Identified past due accounts and contacted account holders to arrange payment.
- Compiled employee records such as personal information, attendance, benefits, performance reviews, and terminations.
- Organized and maintained personnel records including new hire paperwork and changes to employment status.
- Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.
- Managed employee onboarding program for new hires ensuring completion of all required documents.
- Ensured that employees received proper training on safety regulations and other relevant information necessary for their job duties.
- Administered employee benefit programs such as health insurance plans and retirement savings accounts.
Regional Producer
BrandStar
Deerfield Beach, FL
08.2021 - 02.2023
- Created and maintained production schedules and adjusted as needed to stay on track for target completion.
- Coached and inspired on-air talent to be exciting and engaging.
- Communicated schedules to production and creative teams, animation studio partners and other support staff.
- Generated original ideas and further developed ideas through research.
- Kept productions in compliance with network and legal requirements.
- Evaluated content performance to determine most compelling and relevant content and to suggest improvements.
- Utilized latest production techniques and available technologies to produce high performing content and drive ratings growth.
- Produced leads by cold calling prospects, networking at events and effectively using social media networks.
Server
Flanigan's
Pompano Beach, Florida
02.2021 - 01.2023
- Provided excellent customer service to ensure satisfaction.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked food before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Served food and beverages to patrons and confirmed complete orders.
Customer Service Representative
GBS Enterprises
Deerfield Beach , FL
02.2019 - 08.2021
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Reviewed customer data to assess current issues and determine potential solutions.
- Addressed customer service inquiries quickly and accurately.
- Answered 35 inbound calls per day and directed to designated individuals or departments.
Customer Service Representative
Verizon Communications
Lowell, MA
08.1999 - 10.2018
- Assisted approximately 40 customers each day with fiOS questions.
- Reviewed customer data to assess current issues and determine potential solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Met or exceeded revenue objectives by promoting business digital voice to customers during service, account and sales follow-up calls.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Customer Service Rep/Accounting Assistant
Schwartz & Benjamin
Lynn, MA
06.1994 - 07.1999
- Addressed customer service inquiries quickly and accurately.
- Answered 35 inbound calls per day and directed to designated individuals or departments.
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Reviewed customer data to assess current issues and determine potential solutions.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Answered 40 inbound calls per day and directed to designated individuals or departments.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Reviewed customer accounts to ensure accuracy of billing information and payment terms.
- Researched discrepancies between invoices, purchase orders, packing slips.
- Managed vendor relationships by ensuring timely payments and resolving disputes.
- Coded invoices and other records to maintain organized and accurate records.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
Education
Associate of Science - Computer Science
North Shore Community College
Danvers, MA06.1992
High School Diploma -
Salem High School
Salem, MA06.1990
Skills
- Adaptive team player
- Conflict resolution
- Organizational strengths
- Problem-solving abilities
- Sales expertise
- Clerical support
- Customer relations
- Data management
- Active listening
- High-energy attitude
- Inbound and outbound calling
- Call center experience
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Customer Service
- Customer Account Management
- Efficient and Detail-Oriented
- Patience and Persistence
- Customer Relationship Building
- Customer Consultation
- Delinquent account management
- Account Investigation
- Risk Management
- Payment Processing
- Financial Documentation
- Negotiation and Resolution
- Payment Scheduling
- Payment management
- Billing dispute resolution
- Multitasking
- Time Management
- Professionalism
- Active Listening
- Time management abilities
- Attention to Detail
- Microsoft Office
- Organizational Skills
Timeline
Accounts Receivable and Billing Clerk
Baystate Pools Supplies
09.2024 - Current
Server partime
Bella’s Roast Beef
01.2024 - 06.2024
Accounting Administrative Assistant
Arborjet
08.2023 - 01.2024
Administrative Assistant/Accountant Assistant
One Hour Air Conditioning
10.2021 - 03.2023
Regional Producer
BrandStar
08.2021 - 02.2023
Server
Flanigan's
02.2021 - 01.2023
Customer Service Representative
GBS Enterprises
02.2019 - 08.2021
Customer Service Representative
Verizon Communications
08.1999 - 10.2018
Customer Service Rep/Accounting Assistant
Schwartz & Benjamin
06.1994 - 07.1999
Associate of Science - Computer Science
North Shore Community College
High School Diploma -
Salem High School