Mackenzie Zwaska
Milwaukee
Summary
Results-oriented childcare professional with extensive experience in team management and customer service. Skilled in process improvement and onboarding, contributing to enhanced operational efficiency and positive relationships within a community-focused environment.
Overview
27
27
years of professional experience
Work History
Kids' Clubhouse Team Lead
Wisconsin Athletic Club
Brookfield, WI
06.2023 - Current
- Lead daily operations of the Kid’s Clubhouse childcare department within a fast-paced family fitness environment
- Coordinate employee scheduling, shift coverage, and staff communication for a large part-time team
- Train and support new employees on policies, customer service expectations, and daily procedures
- Foster positive relationships with parents and members to create a welcoming and community-focused atmosphere
- Monitor child attendance, usage trends, and peak visitation times to improve staffing efficiency and overall operations
- Handle parent concerns, behavior situations, and member questions with professionalism and strong communication skills
- Assist with developing and improving department workflows, communication systems, and organizational processes
- Maintain a safe, clean, and engaging environment for children of various age groups
- Collaborate with leadership to ensure smooth daily operations and high-quality member experiences
- Organize staff documentation, schedule updates, and operational communications
- Demonstrate strong multitasking abilities while balancing customer service, leadership responsibilities, and childcare supervision
Paraprofessional
Christ King School
Wauwatosa
08.2015 - 06.2023
- Assisted the lead teacher in managing daily classroom activities for K3 students
- Collaborated on age-appropriate lesson plans and educational activities to support early childhood development
- Supported students socially, emotionally, and academically in a nurturing classroom environment
- Helped maintain classroom organization, routines, and positive behavior management
- Communicated effectively with teachers, staff, and parents regarding student needs and progress
- Assisted with classroom preparation, learning materials, and special activities
- Provided individualized support to students requiring additional assistance
- Fostered a safe, welcoming, and engaging learning environment for young children
Administration Assistant
Moreland Family Medicine
Waukesha, WI
06.1999 - 04.2010
- Managed medical records and maintained accurate patient documentation in compliance with confidentiality standards
- Provided front desk reception support, including scheduling appointments and assisting patients
- Processed prior authorizations for radiological procedures and communicated with insurance providers
- Answered multi-line phone systems and directed patient inquiries efficiently and professionally
- Coordinated communication between patients, physicians, and insurance companies
- Maintained organized filing systems and supported daily administrative office operations
- Delivered compassionate customer service in a busy medical office setting
- Demonstrated strong attention to detail, organization, and time management skills
- Coordinated patient scheduling, optimizing appointment availability and reducing wait times.
Education
High School Diploma -
Waukesha West High School
Waukesha, WISkills
- Coaching and mentoring
- Team Leadership
- Customer Service
- Staff Scheduling & Coordination
- Communication & Relationship Building
- Administrative Support
- Process Improvement
- Childcare & Early Childhood Support
- Organization & Time Management
- Conflict Resolution
- Training & Onboarding
- Problem Solving
- Multitasking
- Microsoft Office & Administrative Systems
Timeline
Kids' Clubhouse Team Lead
Wisconsin Athletic Club
06.2023 - Current
Paraprofessional
Christ King School
08.2015 - 06.2023
Administration Assistant
Moreland Family Medicine
06.1999 - 04.2010
High School Diploma -
Waukesha West High School